printing

  • 2
  • Question
  • Updated 9 months ago
  • In Progress
Since the update last night, our invoices only print 1 copy, the setting still has 2 copies.

how do we fix this?
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Peter

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Posted 9 months ago

  • 2
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Rav, Community Manager

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Hi Peter,
Can you try something out for me, if you change the number of copies in the below print screen rather than from within Hosted, does it print more than one copy? (Assuming you're using Chrome)

(Edited)
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Peter

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thanks Rav, it then saves and prints 2 copies of everything unless we remember to change it each time.
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Rav, Community Manager

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Ah ok, fair point. I'll make some inquiries on our end about this. I'll let you know as soon as I get some info around it.
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Peter

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Is there any update on this issue?
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Rav, Community Manager

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Hi there Peter,
Its still a work in progress at the moment unfortunately. The Hosted team are able to reproduce this issue and believe it could be linked to other altered paper size/printer settings that some users are experiencing. Work is still continuing, I'll keep you posted.
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kerry williams

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This reply was created from a merged topic originally titled PRINTING INVOICES.

I have just wasted over half an hour trying to print a 3 page invoice.  It prints page one, and then just stops and cuts out.
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Rav, Community Manager

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Hi Kerry,
I've moved your post over to this thread as it relates to the question that Peter has posted above.

We're investigating this at the moment, and while I appreciate it isn't the ideal solution please check out the workaround in my first post above.
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kerry williams

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Thank you Rav.
I have noticed that in preview, you can see three pages, but again only page one prints.
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kerry williams

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My problem has now been resolved by my IT Manager.  The new printing settings appear to have thrown out the viewer
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Rav, Community Manager

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Good to hear, thanks for letting me know Kerry
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kerry williams

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It also threw out the default settings. But all ok now