Printing error message: since updating to 2018 Accounts Premier we are getting a printing error every time we try to print: "The file you specified cannot be opened....... The windows error was the file exists". I have seen others on the community with this error who have solved the problem by changing from "Read Only" in properties or uninstalling and reinstalling - both have been unsuccessful for us.
I've spent over 4 hrs on hold over the last week with Reckon to get an answer, but I never get through to an actual support person. Can anyone offer another solution? It's very frustrating.
I've spent over 4 hrs on hold over the last week with Reckon to get an answer, but I never get through to an actual support person. Can anyone offer another solution? It's very frustrating.
-
120 Points
Posted 1 year ago
Rav, Community Manager
-
91,522 Points
-
120 Points
Gillian, Accredited Partner
-
1,506 Points
Hi Michelle,
close Reckon. then look in c/program data/intuit/reckon 2018.
delete qbprint.qbp and WPR.ini - Reckon will recreate them when it is reopened.
close Reckon. then look in c/program data/intuit/reckon 2018.
delete qbprint.qbp and WPR.ini - Reckon will recreate them when it is reopened.
-
1,478 Points
This also works for Desktop Accounts 2019
(c:\\program data\intuit\Reckon Accounts 2019\)
(c:\\program data\intuit\Reckon Accounts 2019\)
Yes, had the same problem and all is resolved, thanks for the platform to resolve issues:)
I've completed this resolution, but we are still having issues?
Any other thoughts
Any other thoughts
Linda Putland, Accredited Partner
-
15,952 Points
-
120 Points
-
340 Points
Data Rec, Employee
-
8,382 Points
