Printing error message: since updating to 2018 Accounts Premier we are getting a printing error every time we try to print: "The file you specified cannot be opened....... The windows error was the file exists". I have seen others on the community with this error who have solved the problem by changing from "Read Only" in properties or uninstalling and reinstalling - both have been unsuccessful for us.
I've spent over 4 hrs on hold over the last week with Reckon to get an answer, but I never get through to an actual support person. Can anyone offer another solution? It's very frustrating.
I've spent over 4 hrs on hold over the last week with Reckon to get an answer, but I never get through to an actual support person. Can anyone offer another solution? It's very frustrating.
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120 Points
Posted 1 year ago
Rav, Community Manager
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91,522 Points
Hello Michelle,
There's a KB article on that particular error message here -
Warning: The file you specified cannot be opened. The Windows error is: The file exists
It contains info on the 'Read only' aspect which you've mentioned that you've already tried but there is one further suggestion there in regard to deleting the qbprint.qbp file.
There's a KB article on that particular error message here -
Warning: The file you specified cannot be opened. The Windows error is: The file exists
It contains info on the 'Read only' aspect which you've mentioned that you've already tried but there is one further suggestion there in regard to deleting the qbprint.qbp file.
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120 Points
Hi Rav - I have seen this suggestion, however we don't have the qbprint.qbp file.
Gillian, Accredited Partner
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1,506 Points
Hi Michelle,
close Reckon. then look in c/program data/intuit/reckon 2018.
delete qbprint.qbp and WPR.ini - Reckon will recreate them when it is reopened.
close Reckon. then look in c/program data/intuit/reckon 2018.
delete qbprint.qbp and WPR.ini - Reckon will recreate them when it is reopened.
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1,478 Points
This also works for Desktop Accounts 2019
(c:\\program data\intuit\Reckon Accounts 2019\)
(c:\\program data\intuit\Reckon Accounts 2019\)
- 60 Points
Yes, had the same problem and all is resolved, thanks for the platform to resolve issues:)
- 64 Points
I've completed this resolution, but we are still having issues?
Any other thoughts
Any other thoughts
Linda Putland, Accredited Partner
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15,952 Points
Michelle - that print file must be on your system somewhere - what operating system do you have on that machine? (will determine where to look for the file)... and do you have your Folder & Search - View options set to allow you to see operating system files? typically on say a Windows 7 machine - this file would be found in the C:\ProgramData\Intuit\Reckon Accounts 2018 folder?
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120 Points
Thank you everyone. I searched the computer found the file (qbprint.qpb) and deleted both that one and wpr.ini and the problem is now fixed.
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340 Points
When you find the QBPRINT file, rather than delete it, right click and go to Properties/Security and set permissions for the "User" or "Everyone" to match the "System" and it fixes it up. It is located as stated above c:\programdata\intuit\ReckonAccounts 2019. Bev Brickwood
Data Rec, Employee
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8,382 Points
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