Printing error since 2019 upgrade

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  • Updated 4 months ago



Since upgrading to the 2019 version of Reckon yesterday I have been getting error messages when trying to print reports/payslips, emailing payslips, and even when I created the ABA file for the bank (2nd photo).

If I click on the OK button the message doesn't go away.  I have to click on it about 4 times before it goes away and then whatever I am printing prints or emails.  The ABA file also created ok too.

I am printing fine from my computer in every other program.  It's just Reckon and it seems to be since the upgrade.

Help please.

Lynne
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Lynne

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Posted 5 months ago

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Rav, Community Manager

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Hi Lynne,
There's a Knowledgebase article in relation to this error message which should help.
Essentially speaking, its basically around the file name containing invalid/special characters. Check out the article here -
Failed to load auregfind error in Reckon Accounts
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Lynne

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Hi Rav,

I'm trying to do Workaround 2 on this article, but I don't appear to have the file path C:\ProgramData

Is it hidden because of permissions?  How do I unhide it?

Regards

Lynne
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Suzanne Smith

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Hi Rav... we have the same error message when printing as Lynne....

The file you specified cannot be opened.............

Have checked the company names etc...permissions are set to "Full"


Ta...  Sue

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Lynne

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Hi Sue, I had to search for the QBPRINT.QBP file in my c:/ drive, then went through and changed all the security permissions on all of the ones that appeared to Full Control.

I am now able to print without all the error messages.  Hopefully I've fixed the problem.

Lynne
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Suzanne Smith

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Thanks Lynne...