Printing Hangs Reckon Accounts Enterprise 2016

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  • Updated 1 year ago
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In Reckon Accounts Enterprise 2016 I am no longer able to print to any printers - the system simply hangs and then goes to (Not Responding) and crashes/closes 

I am running it on Windows 7 Pro 64 bit

I have completed the following:

  • Completely removed and reinstalled Reckon
  • Turned off Antivirus / Firewall
  • Tried multiple printers
  • Reinstalled Printers/updated drivers
  • Run windows update to ensure all outstanding updates are installed
  • Tried it using a different Windows Profile

Any Ideas

Thanks in advance,
Henry
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Henry Wallace

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Posted 1 year ago

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1 year ago
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Rav, Community Manager

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Hi Henry, welcome to the Reckon Community

You've gone through a fair bit of troubleshooting already which is great, can you please try this step also -

Deleting the qbprint.qbp and WPR.ini files

Is there any change after this?
1 year ago
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Henry Wallace

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Rav - you are a legend!!  Thank you for your quick reply - I can confirm that worked perfectly!
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