printing

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  • Question
  • Updated 2 months ago
  • Answered
Since the upgrade to new printing procedure  my printer selection page does not come up.  The blue box stating 'printing' works but then it goes back to the report page without any printer selection.  Can you help?
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Shane

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Posted 8 months ago

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Rav, Community Manager

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Hi Shane,
Which browser are you using?
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Rav, Community Manager

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If its Internet Explorer, there's some info here in resolving this -

Unable to Print using Internet Explorer in Reckon Accounts Hosted, since latest update (Jan 2018)
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Jennene Kelly

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I am using Chrome and since the upgrade I can no longer print.
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Jennene Kelly

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Working now thanks 
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Angela

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Since last nights update all the layouts of my templates have changed again.
This seems to be an ongoing issue and i'm getting over having to manually change the layout for over 30 different templates ever time reckon updates something to do with the printing. Is there a quick solution for this issue
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Kat

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Just going through this issue right now. Am trying to print out invoices to post out to our customers but nothing seems to be happening. Please help.
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Rav, Community Manager

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Hi Kat,
Check out the update notes HERE, there's a link in it which contains instructions on getting your printing up & running
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Angela

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Hi Rav

Is there a solution to the template changes or will I have to spend another 2+ hours re aligning them again for the 4th time