printing

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  • Question
  • Updated 5 months ago
  • Answered
Since the upgrade to new printing procedure  my printer selection page does not come up.  The blue box stating 'printing' works but then it goes back to the report page without any printer selection.  Can you help?
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Shane

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Posted 5 months ago

  • 1
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Rav, Community Manager

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Hi Shane,
Which browser are you using?
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Rav, Community Manager

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If its Internet Explorer, there's some info here in resolving this -

Unable to Print using Internet Explorer in Reckon Accounts Hosted, since latest update (Jan 2018)
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Jennene Kelly

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I am using Chrome and since the upgrade I can no longer print.
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Rav, Community Manager

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What's happening when you try Jennene?
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Shane

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using google chrome but still not working  - any other fix?  
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Rav, Community Manager

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Thanks guys,

Please try this instead - 
Unable to print from Chrome on Reckon Accounts Hosted

Let me know how you get on
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Shane

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Thank you - that has fixed the problem - first go - more people should know this
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Jennene Kelly

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Working now thanks