Can you please exit the file through File > Exit then head into the Hosted control panel and end any active sessions under the 'Log off Remote Sessions' area.
Logout (use the logout option in the top right corner) close your browser and then try again.
Try again after a couple of minutes, does the issue persist after this?
Hi Rav, I have tried this a couple of times and even re-started the whole computer today I have printed 1 invoice and then go to print an quotation now again the system has frozen on a white screen. this has only started doing its since Friday has there been any changes made to the system as this is really starting to get frustrating especially when I have clients waiting for receipts etc.
so to answer your question yes the issue is persisting.
I think the best thing from here would be to give our Hosted support team a call so that a technician can take a closer look into this, particularly when you're actively experiencing the problem.
The post you've copied above is from a widespread server issue which affected NZ Hosted users in March. There aren't any widespread issues at the moment but I'd definitely recommend having a chat with us so we can diagnose what is causing your specific and recurring symptoms.