Check out the KnowledgeBase article in this post for info on how to solve this -
When I try to print in Reckon Accounts Hosted nothing happens
That gets me to the PDF widow from where I can now print the page. But is there no way that I can have my printer show in the print dialogue box instead of the greyed out Reckon info like previous versions? If not, then this seems to make printing a report more clicks than my old 13/14 disk version!
Thanks for your help.
Cheers for that info Rav and all. Think I have the hang of it now.
One other peculiarity of emailing within accounts hosted is that I get no indication when emailing an invoice that it has actually been sent. I am not able to even see it in outlooks sent folder either. I know that it has been sent as I phoned the customer to confirm receipt and it was successful. Is there a log in the hosted program that lets me check that the email has been sent?
Background on the Printing process in Hosted - when Hosted was first released many years ago now... Printing processes did try to find your local printer so you could print direct - however, with millions of configurations of computers and thousands of printer makes and models - this was a nightmare for technical support and caused so many problems it was just unworkable for anyone who had an issue -so the decision was made that all printing would go through the internal PDF printer - and then each user could choose to print to their local working printer. whilst it added a couple of clicks and a few seconds to the process - it does avoid all the dramas that were being experienced in the initial days of direct printing.
Hope this helps!!! a few changes to get used to in return for the benefits of not needing to install upgrades and being able to access your files from any machine! Cheers