Problem accessing a company file in Hosted

Debbie Lawrence
Debbie Lawrence Member Posts: 16
edited December 2019 in Accounts Hosted
I haven't been able to open one of the many company files we have in Hosted.  I am not experiencing this issue with any other company files, just this one.  I am able to get the login box up, and enter the file password, but then I just get the timer indicator.  Also, when I try to close out - it keeps advising programme not responding.  Getting a bit desperate now - I have bills to pay!!  This has been going on for well over a work day - spent over 2 hours trying to get in Friday, ended up abandoning, hoping it would sort over the weekend...but no luck this morning, either.  HELP!!

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