Problem adding icon to the custom icon bar for STP

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CGTS
CGTS Member Posts: 6 ✭
edited July 2020 in Reckon Accounts (Desktop)
With the Process Single Touch Payroll page open, I go to view and Add 'Process Single Touch Payroll' icon to custom icon bar.  It does add and icon but it links to the Process Payment Summaries page.  I think I have tried everyting to fix this in the icon description and/or Label but no joy.

Any ideas?

Comments

  • Bruce
    Bruce Member Posts: 441 Professional Partner Professional Partner
    edited June 2020
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    I've just tried it and got the same result.   My guess is that it is a glitch and we'll have to wait for Reckon to do something about it
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,389 Community Manager Community Manager
    edited June 2020
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    Hi guys,
    Just to double check, which edition of Reckon Accounts are you both using?

    Can I grab a screenshot of the 'Process Single Touch Payroll' option in the 'customise icon' list that you're selecting.
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  • Kris_Williams
    Kris_Williams Member Posts: 3,293 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited May 2020
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    Yep same thing in Reckon Hosted, with STP window on screen, go to edit - add STP Icon to iconbar and it adds an icon called Payment Summaries, which is exactly what it says - payment summaries
  • Bruce
    Bruce Member Posts: 441 Professional Partner Professional Partner
    edited May 2020
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    Rav
    Accounts Hosted 2019 R2, exactly as described by Kris below

  • CGTS
    CGTS Member Posts: 6 ✭
    edited June 2020
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    This was my first time on this forum, so do we expect some feedback on this from Support?
  • CGTS
    CGTS Member Posts: 6 ✭
    edited July 2020
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    No response... I'm not impressed.
  • Kris_Williams
    Kris_Williams Member Posts: 3,293 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited June 2020
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    It is only a minor glitch, and at this time of the year I’m sure there are more pressing things to fix rather than the iconbar. You can still do the STP processes can’t you?
  • CGTS
    CGTS Member Posts: 6 ✭
    edited July 2020
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    Well it wasn't 'This time of year' when I raised the issue (Minor or otherwise).  Yes I can still process the STP.  I'm tempted to state if you cannot add value to the issue then please refrain from comments but that may come across rude. As ??I stated it is my first time on this RECKON forum, I expected at the very least a confirmation that the issue had a fix or that it would be placed in to a no doubt very long bug list and not to be left unknowing.

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