Problem adding icon to the custom icon bar for STP

  • 1
  • Problem
  • Updated 4 days ago
With the Process Single Touch Payroll page open, I go to view and Add 'Process Single Touch Payroll' icon to custom icon bar.  It does add and icon but it links to the Process Payment Summaries page.  I think I have tried everyting to fix this in the icon description and/or Label but no joy.

Any ideas?
Photo of CGTS

CGTS

  • 120 Points 100 badge 2x thumb
  • Frustrated

Posted 2 months ago

  • 1
Photo of Bruce

Bruce

  • 3,156 Points 3k badge 2x thumb
I've just tried it and got the same result.   My guess is that it is a glitch and we'll have to wait for Reckon to do something about it
Photo of Rav

Rav, Community Manager

  • 104,618 Points 100k badge 2x thumb
Hi guys,
Just to double check, which edition of Reckon Accounts are you both using?

Can I grab a screenshot of the 'Process Single Touch Payroll' option in the 'customise icon' list that you're selecting.
Photo of Bruce

Bruce

  • 3,156 Points 3k badge 2x thumb
Rav
Accounts Hosted 2019 R2, exactly as described by Kris below

Photo of Kris Williams

Kris Williams

  • 11,404 Points 10k badge 2x thumb
Yep same thing in Reckon Hosted, with STP window on screen, go to edit - add STP Icon to iconbar and it adds an icon called Payment Summaries, which is exactly what it says - payment summaries
Photo of CGTS

CGTS

  • 120 Points 100 badge 2x thumb
This was my first time on this forum, so do we expect some feedback on this from Support?
(Edited)
Photo of CGTS

CGTS

  • 120 Points 100 badge 2x thumb
No response... I'm not impressed.
Photo of Kris Williams

Kris Williams

  • 11,404 Points 10k badge 2x thumb
It is only a minor glitch, and at this time of the year I’m sure there are more pressing things to fix rather than the iconbar. You can still do the STP processes can’t you?
Photo of CGTS

CGTS

  • 120 Points 100 badge 2x thumb
Well it wasn't 'This time of year' when I raised the issue (Minor or otherwise).  Yes I can still process the STP.  I'm tempted to state if you cannot add value to the issue then please refrain from comments but that may come across rude. As I stated it is my first time on this RECKON forum, I expected at the very least a confirmation that the issue had a fix or that it would be placed in to a no doubt very long bug list and not to be left unknowing.