Problem opening saved reports on Personal Plus 2015.

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  • Problem
  • Updated 5 years ago
  • In Progress
I created (I thought successfully) a batch of new saved reports a few days ago. Now when I try to open any saved report (even from previous years) I get an "Unexpected Error" and Reckon closes down. The Error Code varies but the most recent one was 7011. How do I recover from this?
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Peter Marshall

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Posted 5 years ago

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Jason Jiao, Alum

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Hi Peter,

Welcome to Reckon Community.
Can we get more details of the problem?
  • How many saved reports do you have in the list?
  • Have you tried to validate the the file? (File>File Operation>Validate)
  • Do you have this problem in a different data file?
  • Does it crash if you create a brand new saved report?
Thanks
Jason
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Lester

  • 62 Points
I have a similar, or perhaps the same, problem only with certain reports. When I open a "problem" report via Reports - My Saved Reports & Graphs it crashes the program. I tried to upload a copy of the crash report having saved it as a .jpg file but unfortunately I get an "Internal Server Error".

Similar to Peter I get various error codes.

Strangely when I select the same report via Reports - Reports & Graphs Centre and display the report it works fine.

I have tried to re-save this report and open it again via Reports - My Saved Reports & Graphs but the program crashes again.

I have 9 reports in the same folder (all of which crash the system) so I created a new reports folder, opened each report via Reports - Reports & Graphs Centre and saved each one in the new folder. Each of these now opens without a problem no matter which way I open them.

However I then deleted all the reports in the old folder and renamed the new folder to the "old" folder name. Unfortunately the system again crashes when I try to open a report in this folder via Reports - My Saved Reports & Graphs but they open OK when I go via Reports - Reports & Graphs Centre!!
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Peter Marshall

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It sounds like Lester has exactly the same problem as me. I had never used the Reports  & Graphs Centre before so I'm grateful that I can now at least open those reports that previously crashed the program. Thanks for the heads up Lester. 
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Peter Marshall

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This was my reply to Jason

Thanks for the quick response. I’ll answer point by point.

  • I save reports in folders. There were 7 SMSF tax reports in the problem folder. I have a similar folder for the last 7 years.
  • The first thing I did was Validate the file. It didn’t help.

  • I have 19 different report folders. I have the problem in 2 of them. Last years SMSF folder has the same problem. There are 10 reports in that folder. The folders for the prior 6 years are OK.

  • I can create a new saved report but the program crashes if I try to reopen it.

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Jason Jiao, Alum

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Thanks for the information Peter.

Can you try the following options after backing up your file and see if helps?
  • Move those problematic reports to new folder 
  • delete that report and re-create report again
Please contact our support team if the problem persists.

Regards,
Jason

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