Problem sending payslips by email

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  • Updated 4 hours ago
Hi,

Reckon Accounts Plus 2019

When sending payslips using Outlook 2016 some recipients receive the email as winmail.dat others do not.

Outlook settings have been changed to use Plain text per guidance suggested all over the forum.

I tried removing office altogether and No Default mail client, then set "Other" using setting I know work for other email clients. Errors ranged from email and password incorrect to server cannot be contacted (when I changed ports eg 25 465 587 etc)

I then setup to use GMail. I used known GMail settings and also played with port numbers. I get the error" Errors ranged from email and password incorrect to server cannot be contacted.

I am now installing Office again in 32 bit mode to see if we can get that working.

Any ideas why GMail will not work?

/daveb


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daveboulter42

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Posted 4 months ago

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Tim Spillman

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Winmail.dat is a Microsoft Outlook or Microsoft Exchange (Office 365 Account as well) issue when sending Tnef email format to a none Microsoft email client. This as nothing at all to do with Reckon.


Multiple of fixes depending on depending the one that suits your situation.


.https://www.google.com.au/search?clie...
(Edited)
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daveboulter42

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I beg to differ. I fixed the issue by making sure that Office is installed as 32 bit version. By default these days the download Office comes as 64 bit. Now with 32bit it works. I obviously turned of TNEF previously, per Plain text Options changes in Outlook.

Along the way I tried using the Gmail send option with a known (mine) Gmail account and password and various port settings (using Google guidance) and it did not work kept saying the email or password were incorrect and same with a known SMTP server that we everyday and full configuration on it. Same error. Email and password incorrect when they are correct.
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Tim Spillman

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Yes that is correct, That’s because the Reckon is 32bit software. Which has already been mentioned in this forum.


This is why it doesn’t work.


https://docs.microsoft.com/en-us/offi...


Reckon have never mentioned it works with 64bit Office and unless they rewrite it will never work.
(Edited)
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JohnWarner

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Make the payslips in pdf format -> save that -> Create a mail -> click attach file -> click on that saved file -> open -> send

But while connecting the Outlook with email anyone can face the error. The error is basically the Outlook loading profile stuck. SO have to be careful about that.