Problem: Server Busy error when emailing

  • 1
  • Problem
  • Updated 1 month ago
I'm a computer technician, I have a  client is using reckon accounts premier 2019 (installed on a Windows 10 64-bit computer & running Outlook 2016

They have a problem that started 3-4 weeks ago.

When they email an invoice through Reckon using Outlook, the email sends but they receive a server busy error (picture attached) every time. Which is unacceptable.



I've tried
http://kb.reckon.com.au/issue_view.asp?ID=4897&_ga=2.16435379.484575106.1562049037-379960407.1558408730
http://kb.reckon.com.au/issue_view.asp?ID=4062&_ga=2.174286759.484575106.1562049037-379960407.1558408730
installed 64bit Outlook (was 32)
Making a new profile on the computer and in Outlook
Toggling email preview in Outlook and changing UAC

I tried using the Gmail option to send invoices through Reckon, but as they need to enter the password every time this is also unacceptable.
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Roger Klaassen

  • 70 Points
  • Frustrated

Posted 1 month ago

  • 1

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