Problem with backup

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  • Problem
  • Updated 2 months ago
When I inherited Reckon 2015 from a previous user there were three nested backup folders, all of which seemed to contain the same information. I deleted two of them and now I get an error message when I try to back up. Can anyone help me ?
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Don Nicholson

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Posted 2 months ago

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Kris Williams

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It’s probably because it’s looking for the folder you deleted, doesn’t matter just browse to where you want the backup to go
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Don Nicholson

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Thanks Kris, but I'm afraid that doesn't work.  I choose the one remaining backup folder but still receive the error message 6916.  I also used to be able to backup to an external hard disc drive, but now can't back up there either.   
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Kris Williams

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Is your file very big?
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Don Nicholson

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Thanks again Kris.  No, the file isn't very big.  I've discovered that the file is actually being backed up to the backup folder.  The error message is actually an error in itself.  I don't know how to fix this, but I can live with it.
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Kris Williams

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If I have problems with a backup I just copy the qbw file to my backup folder