Problem with reports not generating

Sharon Lawrence
Sharon Lawrence Member Posts: 11
edited April 2020 in Reckon Accounts (Desktop)

I am an accountant with access to 2 ReconOne online files.  At the moment neither file will generate any reports.  I click on "generate" for the report I want and the screen goes grey and says "Generating report. Please wait" and the Recon icon just keeps filling with red and never stops.  I have "waited" for over half an hour and tried in both files and the same thing keeps happening.

I have used these reports before without problem, is there a reason why they are not generating?

Thanks
Sharon


Comments

  • Sharon Lawrence
    Sharon Lawrence Member Posts: 11
    edited June 2019

    Still waiting for report after 2 hours of thinking about it
  • Kwikbooks (Professional Partner)
    Kwikbooks (Professional Partner) Member Posts: 824 ✭✭✭
    edited April 2020
    Hi Sharon

    Have experienced this before, close the program right out of it, clear all the cookies in your browser, login and try again.
  • Sharon Lawrence
    Sharon Lawrence Member Posts: 11
    edited June 2019
    Thanks.  I had the same problem yesterday, so closing the program doesn't seem to be the answer.  I was hoping yesterday that today it would be OK
  • Kwikbooks (Professional Partner)
    Kwikbooks (Professional Partner) Member Posts: 824 ✭✭✭
    edited June 2019
    Have you tried a different browser 
  • Robyn Kelly (Partner)
    Robyn Kelly (Partner) Accredited Partner Posts: 473 Accredited Partner Accredited Partner
    edited September 2019
    Is this Reckon One - or Reckon Hosted???

    If it's Hosted; sometimes there is a message that is stopping the report printing under the generating report screen.

    Or pop up blockers have not been enabled?
  • Sharon Lawrence
    Sharon Lawrence Member Posts: 11
    edited June 2019
    Thanks, a different browser did the trick!
  • Kwikbooks (Professional Partner)
    Kwikbooks (Professional Partner) Member Posts: 824 ✭✭✭
    edited June 2019
    You are welcome, it works best in Google chrome usually