problem with statement pdf file

Options
Adam Gilbee
Adam Gilbee Member Posts: 31 ✭
edited April 2019 in Accounts Hosted
I have noticed that pdf file statements for some of our customers are arriving with a ._pdf extension.  This file cannot be opened as a pdf unless renamed to .pdf.  It is not happening to all files however? 
File that does not open
Statement12_from_GARACAMA_PTY._LTD._pdf 
others are being created as
Statement107_from_GARACAMA_PTY._LTD..pdf
Could it be something to do with the '.' at the end of  PTY LTD in the company name,  but then it is not happening consistently?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited April 2019
    Options
    Hi Adam,
    There's a Knowledgebase article below with some info related to this, you're correct its related to the "." in the company name. More info here -
    Cannot open email attachments sent through Windows Live Mail
    Reckon Logo - Signature.png


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Adam Gilbee
    Adam Gilbee Member Posts: 31 ✭
    edited April 2019
    Options
    Thanks that should solve the problem

Categories