Problem with the installation key code - Reckon Personal Plus 2019

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  • Problem
  • Updated 7 months ago
I cannot work out how the installation key code works - the code has 12 digits, but the place to put the code takes more digits and whatever configuration I use (3 in each box, 4 in 3 boxes, etc etc) comes back with an error message
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Rachel

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  • cross and frustrated

Posted 7 months ago

  • 1
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Kevin Russell, Accredited Partner

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My installation key for PP has 12 chars letters and numbers. Have you checked the members area of the website? Call me if you get stuck 0407744914
(Edited)
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Rachel

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I have looked everywhere for a solution

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Kevin Russell, Accredited Partner

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Do you know your member number?
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Rachel

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Yes, I have tried phoning - but it's out of hours now. I have looked at the members area "download software" to check the IKC, I have gone through some of the other queries in the Community, I have looked through FAQs and the knowledgebase, i have googled it - there does not seem to be anything that addresses this problem. I had enormous problems downloading the software in the first place, it hasn't made an icon on my desk top, so now I don't even know where to re-open it - so I'm feeling more than a little peeved.
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Kevin Russell, Accredited Partner

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My offer is still open
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Rachel

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Thank you Kevin. I'm going to leave it for tonight and have another look tomorrow. Is your offer still open tomorrow? 
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Kevin Russell, Accredited Partner

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Yeppirs. I'll be running first thing but I'll be in my office after 9am
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Rachel

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Thanks Kevin, I've managed to sort it this morning - removed all reckon software and downloaded again. Went through without a problem, ikc entered without a problem and am using my data file. :)
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Kevin Russell, Accredited Partner

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Of course you are. These personal programs always have issues. They are legacy software you see. Why just now I'm trying to load Reckon 2007-08 on to Windows 7 and it wont play ball. Frustrating as hec