Problems loading accounts hosted from the members portal on iPhone

Daniel James
Daniel James Member Posts: 7
edited June 2018 in Accounts Hosted
I can login to the members area of the site but when I click on launch accounts 2017 R2 the page begins to login, then connect, but then crashes and I’m back in the members portal. I’m using my iPhone which has never been a problem in the past. I’m traveling so do not have access to my usual computer. Is this happening to anyone else?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited June 2018
    Hi Daniel,
    Which browser are you using on your phone to launch Hosted?

    Do you have any other browser apps on your phone that you can test to see if the problem replicates there as well?


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.