Problems lodging STP file

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  • Updated 2 months ago
Hi, I can't download my STP file. I get up to the page where I select new pay run and confirm, it brings up the files, I select the one I want and click Open and then it does nothing, just goes back to the screen which requests you to confirm. Any ideas? Thank you 
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Alanna

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Posted 2 months ago

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Rav, Community Manager

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Hi Alanna,
When you created your submission in Hosted, was it created as just a normal new pay event or did you tick the Update Event or Full Replacement option? 

Previously, have you been able to submit pay events successfully?
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Alanna

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I haven't had a problem with it before, just this fortnight, new pay event, it's quite odd