Problems lodging STP file

Alanna
Alanna Member Posts: 31
edited May 2020 in Accounts Hosted
Hi, I can't download my STP file. I get up to the page where I select new pay run and confirm, it brings up the files, I select the one I want and click Open and then it does nothing, just goes back to the screen which requests you to confirm. Any ideas? Thank you 

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited May 2020
    Hi Alanna,
    When you created your submission in Hosted, was it created as just a normal new pay event or did you tick the Update Event or Full Replacement option? 

    Previously, have you been able to submit pay events successfully?


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  • Alanna
    Alanna Member Posts: 31
    edited May 2020
    I haven't had a problem with it before, just this fortnight, new pay event, it's quite odd