Problems submitting a pay run

  • 1
  • Question
  • Updated 7 months ago
I have downloaded the Reckon STP app onto my I Phone.  Each time I have tried to submit a pay run after I have entered the figures in the pay run summary the 'Continue to declaration' bar remains grey so I am unable to proceed any further.  Could you please advise as to what I may be doing wrong.  Many thanks

Photo of Sarah

Sarah

  • 160 Points 100 badge 2x thumb

Posted 7 months ago

  • 1
Photo of Rav

Rav, Community Manager

  • 93,588 Points 50k badge 2x thumb
Hi Sarah,
Have you registered your Software ID that's in the app with the ATO and ticked the 'I have notified the ATO' section?


Photo of Sarah

Sarah

  • 160 Points 100 badge 2x thumb
Hi Rav
Since my email I went back in to look at that and although I had already done it, I clicked on it again and now it seems to be working.  However it is only working for one employee at a time, not for multiple employees.  Also I was wondering is there any way to delete the draft pay runs I have created when I was initially setting up the app?
Thanks again, Sarah