Processed wages have changed

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  • Problem
  • Updated 2 months ago

We seem to have an issue with our payroll in Reckon Accounts Hosted.  After an employee queried the number of leave hours listed on his payslip, I have discovered that since processing pays on 28/8/18 the pay details on Reckon have changed to reflex the same pay details as entered for 4/9/18 (ie. the net pay now listed on Reckon is different to what was actually paid).  

 

After investigating I have found that this has happened to all of our employees.  I was able to go in to this pay and alter it back to what was actually paid, but found that the pay details of the previous week (21/8/18) then changed to those of 28/8/18.

 

Can you please help?
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Anne

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Posted 2 months ago

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Hi Anne

Have you checked the "Pay Period" dates are consistent & correct on all the Pays? 

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Anne

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Yes, all the pay periods are correct.  
That's strange ..... Have you verified the Company Data File?
Often this will say '... no errors detected ...' but running a Rebuild x 3 will sometimes fix these quirky things so give that a try & see if that corrects it.

If not, I'm thinking it will most likely be a transactional/settings issue that we've just not identified yet but see how you go with that first.