I was using Reckon Accounts Personal Plus 2015. Then when I upgraded my operating system to Windows 10, I began having problems. I upgraded to Reckon Accounts Personal Plus 2016 with the hope that this would resolve the problems. It has not. I have been informed that I may upgrade to Reckon Accounts Personal Plus 2017 but do not have confidence that will solve the problem.
I have also un-installed and re-installed the 2016 program a few times without it solving the problem. As a result I'm guessing it's something to do with the data file? I have also tried running the program as administrator, in case it had anything to do with the user profile, but that also has not succeeded.
Does anyone have any suggestions? I really hope I can solve this as our data file has history back about 10 years now, and to have upgraded without success will be an expensive experience if the program doesn't work.
I have found if I get an error, it helps to open the file a second time and then save it without entering any transactions. Open it again and it works - bizarre, but worth a try.
No point in updating to a new version - they don't ever attempt to fix known problems, so far as I can see.
My only other thought would be to Validate the file and then Super Validate (Hold down CTRL-ALT-Shift buttons the select File Operations/Validate).
Welcome to the Reckon Community.
Crashes when entering transactions suggests a corruption in your datafile. You should Validate your datafile and then SuperValidate it. See this guide for more details.
Where an upgrade to Windows 10 is involved check out the suggestions here.
for other unexpected crashes check out the suggestions here.
I regularly Send a Report and receive a Reference number, but have never heard anything back.
What happens to all those Error Reports, I wonder. Have certainly have never seen a Patch issued.
Those who are having crashing issues when entering investment transactions - are you able to confirm please if you use MULTIPLE securities with the same stock code?
I had a client with a similar problem and after making sure we only used one security with the stock code (this took some time to fix all transactions) it seemed to fix some of these issues.
Regards, Robyn Kelly
Thanks for the feedback. Like Diver Dave I am not sure what you mean by multiple securities. For example Woodside's ticker is WPL. As I am desperate and so I am clear do you mean have I accidentally assigned WPL to another security also? If so the answer is no.
I guess I would like to hear from some one who has PP2018 on a windows 10 machine and can enter security transactions after shut down and start up. That would give me some confidence that fault is with me.
Dave (not Diver Dave)
I haven't experienced your problem, but can only comment that sending an Error Report to Reckon is a waste of time - they give you a number, then just ignore it.
Assuming you've Validated then Super Validated your file, can't think what's causing your problem.
Hopefully someone else will have a solution.