Program crashes on entering investment transactions

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Every time I attempt to enter a transaction within one of my investment accounts, the program crashes. Each time it crashes I receive a different error code. Most recently, Error code 7332, then 7281. It provides a crash dump, and I have clicked "send" on the error report multiple times. However, I do not know how to respond.

I was using Reckon Accounts Personal Plus 2015. Then when I upgraded my operating system to Windows 10, I began having problems. I upgraded to Reckon Accounts Personal Plus 2016 with the hope that this would resolve the problems. It has not. I have been informed that I may upgrade to Reckon Accounts Personal Plus 2017 but do not have confidence that will solve the problem.

I have also un-installed and re-installed the 2016 program a few times without it solving the problem. As a result I'm guessing it's something to do with the data file? I have also tried running the program as administrator, in case it had anything to do with the user profile, but that also has not succeeded.

Does anyone have any suggestions? I really hope I can solve this as our data file has history back about 10 years now, and to have upgraded without success will be an expensive experience if the program doesn't work.
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Gavin Clark

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Posted 2 years ago

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Diver Dave

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Gavin, is it crashing when you enter an Investment Transaction, or stock price update?  I find it crashes often when I do a One Step Update, particularly if I've only just opened that file.  I also regularly send Error Reports, but I don't think Reckon do anything with them!

I have found if I get an error, it helps to open the file a second time and then save it without entering any transactions.  Open it again and it works - bizarre, but worth a try.

No point in updating to a new version - they don't ever attempt to fix known problems, so far as I can see.

My only other thought would be to Validate the file and then Super Validate (Hold down CTRL-ALT-Shift buttons the select File Operations/Validate).
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John G, Information Support Analyst

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Hi Gavin,

Welcome to the Reckon Community.

Crashes when entering transactions suggests a corruption in your datafile.  You should Validate your datafile and then SuperValidate it.  See this guide for more details.

Where an upgrade to Windows 10 is involved check out the suggestions here.

for other unexpected crashes check out the suggestions here.


regards,
John
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Steve

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Hi Gavin, I was just wondering if you ever resolved this issue. I just made this post which is about a similar issue. I have tried everything mentioned in your replies but the problem is still there.
Stephen
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Robyn Kelly, Accredited Partner

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Gavin, when you installed the program did you install as administrator?  Also have you tried right clicking on the desktop icon & run as administrator?  Also did you do a clean uninstall?  And have you tried on another computer?

Regards, Robyn Kelly

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Diver Dave

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Makes no difference, Robyn.  Have done all those things, and mine (PP 2016) crashes regularly since moving to Windows 10.  Often crashes on Uploading stock prices, even though when file is re-opened stock prices have been updated.

I regularly Send a Report and receive a Reference number, but have never heard anything back.

What happens to all those Error Reports, I wonder.  Have certainly have never seen a Patch issued.
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Steve

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Yes..same with me Dave. Nothing seems to make a difference. I assume that the file is corrupt and I am resigned to starting a new file which is a major pain. This is on Reckon; they don't seem address these issues, and the annual updates are incremental only. The UI hasn't changed in years, and it seems they only do the absolute minimum to keep the software updated. Just my opinion.
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Diver Dave

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I'm not sure your file is corrupted, Steve.  I suspect there's a compatability issue with Windows 10 which Reckon aren't prepared to address.  Think your opinion is spot on.  My concern is the lack of commitment from Reckon to support and maintain the product.
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Gavin Clark

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Thanks for the input everyone. Unfortunately, while the problem seems to have resolved itself, I was unable to identify what fixed it. I think it may have had something to do with the install on Windows 10 - installed as Administrator, but use the program from a non-Administrator profile on my computer. However, I also copied the data files across and cut-over to using them from a network drive, so that may also have had an impact - perhaps it cleaned up some old file path? Appreciate this will not be that useful to others, but wanted to round out on it. Agree there's no support for these issues - huge opportunity in the market for someone to build a robust, secure, cloud-based personal accounting tool with support for retail users. It's appears that's its not an opportunity that Reckon cares about.
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Steve

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Thanks for the update Gavin. The problem that I had temporarily resolved after a Windows update, then unfortunately the next time I started Reckon the problem of crashing when trying to enter investment transactions resulted in crashing again; very frustrating. I agree with your comments re Reckon.
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David

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Hi
I am a quicken /reckon user of over 20 years.  I recently upgraded my PC to windows 10 and and my 2013 copy started crashing when I tried to enter share transactions.  As Reckon confirmed some features of 2013 may no be supported by W10 I upgraded to PP2018.  It made no difference.  I can enter transaction as soon as  Reckon is installed but if I shut down and come back to it crashes again.
After reading the chats I have:
http://kb.reckon.com.au/issue_view.asp?ID=5495
Run qdata validation and Super validation
Uninstalled and reinstalled (At least 10 times)
Created a new data file and tried that
Ran through the complete Clean Uninstall and Reinstall of Accounts Personal.instructions.
If I want to enter an share transaction I must delete and reinstall Reckon each time.

Signed
Desperately disappointed and in need of help.
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Steve

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Hi David,
I had the same problem as you when entering share transactions. I do have a Windows 10 machine, but also had this problem on the previous Windows 7 machine. I have realised that the problem for me does not occur when I run Reckon as an administrator. That is, right click the Reckon icon then choose "Run as Administrator". If this does not help I am afraid I have no other suggestions.
Cheers
Steve
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Robyn Kelly, Accredited Partner

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Those who are having crashing issues when entering investment transactions - are you able to confirm please if you use MULTIPLE securities with the same stock code?

I had a client with a similar problem and after making sure we only used one security with the stock code (this took some time to fix all transactions) it seemed to fix some of these issues.

Regards, Robyn Kelly

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Diver Dave

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How can you have more than one security with the same code, Robyn?

My Reckon PP regularly crashes on downloading stock prices - principally with my largest file.  It has actually downloaded the stock before closing.
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David

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Hi Robyn
Thanks for the feedback.  Like Diver Dave I am not sure what you mean by multiple securities.  For example Woodside's ticker is WPL.  As I am desperate and so I am clear do you mean have I accidentally assigned WPL to another security also?  If so the answer is no.

I guess I would like to hear from some one who has PP2018 on a windows 10 machine and can enter security transactions after shut down and start up.  That would give me some confidence that fault is with me.

Cheers
Dave (not Diver Dave)
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Robyn Kelly, Accredited Partner

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Hi Dave

Yes - my client had created 3 different brokerage accounts (as an example) and then 3 different securities (slightly differently named) using the same ticker symbol

EG

Telstra (TLS)

Telstra Corp (TLS)

Telstra Corporation (TLS)

This was then causing issues obvioulsy.

So my suggestion is triple check all securities and Ticker Codes as posted in abnother forum thread (make sure AUS etc).  Even if they worked before it seems the new version is checking securities and how they are set up closer than previous versions of the software.

Hope this helps a little

PS I do not have a W10 machine to check this for you - I am still running W7.

Regards, Robyn Kelly

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Diver Dave

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David (to differentiate!), can you explain a bit more about when RPP crashes?  I experience it crashing when downloading stock prices, but have never had an issue when entering transactions such as Trades or Income.  
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David

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Hi Robyn, Thanks, looks like  a different problem
Hi Dave.
Here is the scenario
I'm in my investment account and click "Enter transaction" to buy or sell or enter a dividend etc.  I am greeted with a pop up window titled "Reckon Accounts - Unexpected Error"  The error code changes but the latest one was 7288 and asks if I want to "send error report", I acknowledge and it sends the error report and gives me a reference, last one was 231351252.  Then I get a Windows message "Reckon Accounts Launcher failed" "Close Program". Reckon is now closed.  I can reopen it and do anything except enter and investment transaction.  Urgh!

Cheers
David
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Robyn Kelly, Accredited Partner

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OK so what I believe is happening is that we are now up to version 2018, you may not be able to download share prices as your membership is out of date - this is possibly what is happening I would think.

Regards, Robyn

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David

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Hi Robyn, Thanks.  I don't think its a down load share price issue as it occurs during manual entry of share transaction not price update.   Either way membership is up to date as I purchased  PP2018 only 3 months ago
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Diver Dave

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That's really quite bizarre, David.  Don't buy Robyn's explanation as your issue is not downloading share prices.

I haven't experienced your problem, but can only comment that sending an Error Report to Reckon is a waste of time - they give you a number, then just ignore it.

Assuming you've Validated then Super Validated your file, can't think what's causing your problem.

Hopefully someone else will have a solution.
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David

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Hi Dave, I feel it may be related to W10 compatibility as my 2013 version had the same problem when IT upgraded my laptop to from W7 to W10.
Cheers
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Diver Dave

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Maybe, David, though I'm operating under Windows 10 and don't experience your problem.
Have you Validated and Super Validated your file?  Might be worth running RPP as Administrator to see if that makes a difference, though can't think why it should.
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David

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Hi Dave et al,  been sometime since I've been able to get back to this as i got a bit frustrated,.  Now that Tax time is upon me I need to enter my investment transactions.  I can only enter them by uninstalling PP2018 and then re-installing it again.I have validated an super validated and went through 3 page step by step instruction from reckon involving delete register keys and such.  Still no joy
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Steve

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Hi Dave, are you running Reckon as an administrator?
Steve
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David

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Hi Steve, I travel quite a lot and find it tough to get the time to get back to this.  Now that I have prepare our SMSF tax I have to get it resolved.  Yes, I am running as an administrator.  Any other thoughts?
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Diver Dave

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David, I'm afraid I can't add anything to earlier comments, other than sympathy.

It may be an issue of your 2013 Version being incompatible with W10, but I have no knowledge.

Have you tried stopping Firewall and anti-Virus programmes before running RPP - go off-line an give it a go; you never know.

Have you tried the Help-line?  Pain having to pay, but escalate to a Supervisor and negotiate - might be worth a try.

Other thought would be to buy latest version of RPP, but that's really letting the bastards win.
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Steve

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Likewise, unfortunately I don't have any other suggestions. Running Reckon as administrator fixed this problem for me.
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David

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Hi. Thanks so much for your help. I apologise for any confusion in the version I am running. This is 2018 version. I contacted the forum after the upgrade from my previous version as it did not fix the problem. Cheers
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Chris Fitzgerald

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There may be an issue around the length of the path name where your data file is stored ... I had it in C:\Users\firstname.lastname.domain\Quicken and Reckon Accounts 2018 crashed whenever I tried opening a foreign-currency investment account ... after moving the data files to C:\temp or C:\Quicken everything works fine ...