program is running very slow

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  • Updated 2 months ago
good morning everybody, our programm is running very,very slow and I was disconnected 2 times this morning, could you please tell me what is happening/
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Irina Baciu

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Posted 5 months ago

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Rav, Community Manager

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Hi Irina,
Are you using Reckon One or Reckon Accounts Hosted?

Are experiencing performance issues when performing a certain task/action eg. generating a particular report, saving an invoice etc or is it more random?

What kind of internet connection are you using? Also, which browser are you using when you experience this and does the same thing happen if you test on an alternative browser?
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Jenny

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Hi Rav 
We have the "company file running very slow" problem also. We are running Accounts Hosted multi user on Windows 10. My colleague uses Google Chrome and I use Internet Explorer. I have found your ID: 3793 file on "How to Improve the Performance of your QBI company file"...but I am stuck on step number 1 ! 
We don't seem to have a .qbw file let alone a .qbw.tlg file in the Q drive. Please help.

Regards,
Jenny.
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Jenny

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Hi again Rav...I found it! our "companyname.QBW"  file is in location called \\RAH-FSS-02-AP2B\055032-1555909-companyname. Do you think this is okay?  This is what happened after I followed instructions on how to set up multi-user.
Regards,
Jenny.