Program shutting down and Error codes coming up since updating software.

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Hello. I had to update my reckon last October due to new computer. Since then I have been having an issue with it shutting down.   I get an error code as well. ATM the error is preventing me from opening a bill. I am worried that it is going to make me lose everything. Tech support wont help me. Can someone help me please.
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Jane Marie Prior

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Posted 3 years ago

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Kevin Russell, Accredited Partner

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Have you tried running the verify and rebuild? 
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Jane Marie Prior

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was just talking about doing that at lunch break. Will report back after.


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Jane Marie Prior

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what do the error codes mean as I have had several

1998275017

2006925929

1996767849

25175

0000011830

2006663785

1453429226

2011841129

2005484137 several times today

1998733929

2008105577

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DebonAir

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I would do as Kevin suggests, and if that does not fix the problem, then you can reinstall the program (plus any updates) again. This will, in most cases, fix the problem.
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Kevin Russell, Accredited Partner

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Deb I have never needed to reinstall the program. When I look at the knowledgebase, those error codes don't appear
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DebonAir

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Occasionally I have reinstalled. Only if the verification and rebuild do not fix the problem, which is always my first move.
Sometimes, but as a last resort, a re-installation is needed. It depends on how well people look after their computers. Every situation is different. :-)
NB always ensure you resort all list back to their original order (>List>chart of accounts>View>resort list etc) prior to verify/rebuild as they often get out of wack with an accidental click of the mouse.  I suggest you run the verify data a couple of times then Run the rebuild, if you still have issues then create a portable backup and restore.

Good Luck
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Kevin Russell, Accredited Partner

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Have a look at the qbwin.log and interrogate that for any issues as well.
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Jane Marie Prior

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I have verified twice, rebult data once and backed up data and its still no better.

What should I do next?

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DebonAir

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If this was me, my next move would be to reinstall your program. Be sure to check Ctl 1 which program you have, including any updates, or you wont be able to open your file. I would, just to be extremely safe, install it in a different location ie. use a different name when you install it and then try to restore a backup file recently done.

Or, call support line for help.
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Kevin Russell, Accredited Partner

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If it was me I would try it on another computer. Failing that looks like a data file repair job. I can recommend the service very highly.
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Jane Marie Prior

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Thanks everyone for your help.

Support help line wont help me as they initially told me to update to the latest version I had which was 2014. They didn't tell me they don't support it. I will get my IT guy to try reinstalling the programme.

Wish me luck!

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DebonAir

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Good luck!!
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Kevin Russell, Accredited Partner

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Yeah. On another computer.
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DebonAir

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Or in another place on the same computer....
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Kevin Russell, Accredited Partner

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Nope. Another computer
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DebonAir

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LOL, and what if they don't have one?
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Jane Marie Prior

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Ill reinstall on same computer first. If that is no good then I will reinstall on another computer.
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Kevin Russell, Accredited Partner

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Lol everyone has another computer. Jane before you reinstall it use Revo to uninstall it. The Reckon uninstall routine leaves bits behind.