QHIM.exe has stoped working error whn trying to open home inventory on WIn 8.1

  • 1
  • Problem
  • Updated 4 years ago
  • In Progress

Quicken Home inventory was working but has stoped, when you open the program you get the error QHIM.exe has stoped working, I'm running windows 8.1 and have tried unloading, running as admin, installing as admin.

The software came with my cd rom Reckon Accounts Personal Plus 2015.

It loaded ok at first and I went to use it just now and I find that I can not get into the program.

I found it a good program to track home inventory.

Below is a error log that it output when trying to create a new file.

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.UnauthorizedAccessException: Access to the path 'C:\Users\Ronnhill\AppData\Roaming\Intuit\Reckon Home Inventory Manager\UserConfig.xml' is denied.
   at Intuit.QCommon.QManager.Workflow.ActivityExecutor.ExecuteActivity(ActivityExecutionContext context, QActivity activity)
   at Intuit.QCommon.QManager.Workflow.ActivityExecutionContext.ExecuteActivity(QActivity activity)
   at Intuit.HomeInventory.HIGUI.Forms.FileOpenErrorForm.m_ButtonNext_Click(Object sender, EventArgs e)
   at System.Windows.Forms.Control.OnClick(EventArgs e)
   at System.Windows.Forms.Button.OnClick(EventArgs e)
   at Intuit.QCommon.QFramework.QGUIComponents.QControls.QIMGButton.m_ImageFrame_IMGFrameHotspotClickEvent(IMGHotspot spot, IMGFrame spotWindow, Int32 x, Int32 y, IMGFrameController sender)
   at Intuit.QCommon.QGUIComponents.GUIControllers.IMGFrameController.MouseAction(MouseMsg msg, Int32 X, Int32 Y)
   at Intuit.QCommon.QGUIComponents.GUIControllers.IMGFrameController.m_Control_MouseUp(Object sender, MouseEventArgs e)
   at Intuit.QCommon.QFramework.QGUIComponents.QControls.QIMGButton.OnMouseUp(MouseEventArgs e)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ButtonBase.WndProc(Message& m)
   at System.Windows.Forms.Button.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.8009 (FX35W81RTMGDR.050727-8000)
    CodeBase: file:///C:/Windows/Microsoft.NET/Fram...
----------------------------------------
QHIM
    Assembly Version: 1.2.1.20
    Win32 Version: 1.2.1.20
    CodeBase: file:///C:/Program%20Files%20(x86)/Re...
----------------------------------------
System
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.8009 (FX35W81RTMGDR.050727-8000)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/...
----------------------------------------
HIUtilities
    Assembly Version: 0.0.0.0
    Win32 Version: 0.0.0.0
    CodeBase: file:///C:/Program%20Files%20(x86)/Re...
----------------------------------------
Intuit.QCommon.QHelper
    Assembly Version: 1.2.1.2
    Win32 Version: 1.2.1.2
    CodeBase: file:///C:/Program%20Files%20(x86)/Re...
----------------------------------------
QGUIComponents
    Assembly Version: 1.2.1.2
    Win32 Version: 1.2.1.2
    CodeBase: file:///C:/Program%20Files%20(x86)/Re...
----------------------------------------
HIBusiness
    Assembly Version: 0.0.0.0
    Win32 Version: 0.0.0.0
    CodeBase: file:///C:/Program%20Files%20(x86)/Re...
----------------------------------------
System.Windows.Forms
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.8015 (FX35W81RTMGDR.050727-8000)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/...
----------------------------------------
System.Drawing
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.8015 (FX35W81RTMGDR.050727-8000)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/...
----------------------------------------
HIResources
    Assembly Version: 0.0.0.0
    Win32 Version: 0.0.0.0
    CodeBase: file:///C:/Program%20Files%20(x86)/Re...
----------------------------------------
Intuit.QCommon.QManager
    Assembly Version: 1.2.1.2
    Win32 Version: 1.2.1.2
    CodeBase: file:///C:/Program%20Files%20(x86)/Re...
----------------------------------------
Intuit.Spc.Foundations.Primary.Logging
    Assembly Version: 1.1.0.6
    Win32 Version: 1.1.0.6
    CodeBase: file:///C:/Program%20Files%20(x86)/Re...
----------------------------------------
Syncfusion.Tools.Windows
    Assembly Version: 4.102.0.50
    Win32 Version: 4.102.0.50
    CodeBase: file:///C:/Program%20Files%20(x86)/Re...
----------------------------------------
Syncfusion.Shared.Base
    Assembly Version: 4.102.0.50
    Win32 Version: 4.102.0.50
    CodeBase: file:///C:/Program%20Files%20(x86)/Re...
----------------------------------------
Syncfusion.Grid.Windows
    Assembly Version: 4.102.0.50
    Win32 Version: 4.102.0.50
    CodeBase: file:///C:/Program%20Files%20(x86)/Re...
----------------------------------------
System.Xml
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.8009 (FX35W81RTMGDR.050727-8000)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/...
----------------------------------------
System.Configuration
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.8007 (FX35W81RTMGDR.050727-8000)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/...
----------------------------------------
Syncfusion.Core
    Assembly Version: 4.102.0.50
    Win32 Version: 4.102.0.50
    CodeBase: file:///C:/Program%20Files%20(x86)/Re...
----------------------------------------
Accessibility
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.8007 (FX35W81RTMGDR.050727-8000)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/...
----------------------------------------
Intuit.Spc.Foundations.Portability
    Assembly Version: 1.1.0.6
    Win32 Version: 1.1.0.6
    CodeBase: file:///C:/Program%20Files%20(x86)/Re...
----------------------------------------
Intuit.Spc.Foundations.PortabilitySpecific
    Assembly Version: 1.1.0.6
    Win32 Version: 1.1.0.6
    CodeBase: file:///C:/Program%20Files%20(x86)/Re...
----------------------------------------
Intuit.Spc.Foundations.Primary.LoggingSpecific
    Assembly Version: 1.1.0.6
    Win32 Version: 1.1.0.6
    CodeBase: file:///C:/Program%20Files%20(x86)/Re...
----------------------------------------
Intuit.Spc.Foundations.Primary.Config
    Assembly Version: 1.1.0.6
    Win32 Version: 1.1.0.6
    CodeBase: file:///C:/Program%20Files%20(x86)/Re...
----------------------------------------
log4net
    Assembly Version: 1.2.0.30714
    Win32 Version: 1.2.0.30714
    CodeBase: file:///C:/Program%20Files%20(x86)/Re...
----------------------------------------
Intuit.Spc.Foundations.Primary.ExceptionHandling
    Assembly Version: 1.1.0.6
    Win32 Version: 1.1.0.6
    CodeBase: file:///C:/Program%20Files%20(x86)/Re...
----------------------------------------
Intuit.Spc.Foundations.Primary.ExceptionHandlingSpecific
    Assembly Version: 1.1.0.6
    Win32 Version: 1.1.0.6
    CodeBase: file:///C:/Program%20Files%20(x86)/Re...
----------------------------------------
Intuit.QCommon.QDatabase
    Assembly Version: 1.2.1.2
    Win32 Version: 1.2.1.2
    CodeBase: file:///C:/Program%20Files%20(x86)/Re...
----------------------------------------
QInvokeAssembly
    Assembly Version: 0.0.0.0
    Win32 Version: 1.2.1.2
    CodeBase: file:///C:/Program%20Files%20(x86)/Re...
----------------------------------------
System.Data
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.8007 (FX35W81RTMGDR.050727-8000)
    CodeBase: file:///C:/Windows/assembly/GAC_32/Sy...
----------------------------------------
mqjnto_s
    Assembly Version: 1.2.1.2
    Win32 Version: 2.0.50727.8009 (FX35W81RTMGDR.050727-8000)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/...
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
    <system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.



Photo of Ron Hill

Ron Hill

  • 72 Points

Posted 4 years ago

  • 1
Photo of Reckon FAQs

Reckon FAQs, Employee

  • 10,138 Points 10k badge 2x thumb
Hi Ron,

Welcome to the Reckon Community.

This error often occurs when you install HIM from the .msi file rather than from the .exe file.  

You'll need to uninstall your current installation and then install again from the disk's More Information screen - click on Install and then under Home Inventory Manager click on here.
(this will use the Qhinstall.exe file in DVD > HAB > Disk1 > Reckon Home Inventory Manager > install )

For a full guide on installing HIM see the article: Getting Home Inventory Manager started for the first time.


Hope this gets you going again.

regards,
John
Photo of Ron Hill

Ron Hill

  • 72 Points

Thank you for the reply, it did not fix the issue. I have read some remarks that the program is not supported under windows 8. My login is set up to have admin rights. Have tried to load from the disk from the folder, have tried to load from the install program as detailed from the " here " icon, have copied the files to my hard disk, all options have the same result.

In all cases I have used the .exe file.


Photo of Ron Hill

Ron Hill

  • 72 Points
Just noticed in the error code that the file is a win32 and I using a 64 bit cpu, could this be the issue?
Photo of Ron Hill

Ron Hill

  • 72 Points

Hi,

Has anyone been able to get the program to work on Win 8.1 ?

Photo of Alex Tan

Alex Tan, Alum

  • 2,146 Points 2k badge 2x thumb
Hi Ron,

It is unfortunate that the home and inventory manager is still not working for you.

I have looked around our online community and found this article which someone had success with.

If you like please take a look at this article - it does specify the same solution that JohnG has provided however the user did add in a few extra unofficial steps that he carried out and managed to get it working.

https://community.reckon.com/reckon/topics/i-get-the-error-qhim-exe-stopped-running-when-trying-to-s...

Please take a look at it and let me know how it goes!
Kind regards,
Alex