quick books 2007/08

Hi,
I am a small business operator who is using Quick books 2007/2008.
today when i went to open it it just won't respond. I have tried uninstall and reinstall still not responding.
I run the software on my desktop, and after double clicking it, it opens and asks for my file password. after that it goes grey as below:
Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1730326/RackMultipart20180516-64213-83ex2b-1_inline.png?1526444902

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1730326/RackMultipart20180516-64213-83ex2b-1_inline.png?1526444902

then if i click somewhere on the screen it gives me the below screen showing (not responding)

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1730327/RackMultipart20180516-6415-hy84i6-2_inline.png?1526444961

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1730327/RackMultipart20180516-6415-hy84i6-2_inline.png?1526444961

I am stuck, please help.

Ray

120 Points
frustrated, need to supply invoice and it is not working

Posted 1 week ago

1 week ago

Rav, Community Manager

47,966 Points

Hi Ray,

Does the sample file or a backup open correctly or does it have the same issue?

It looks like you're running Windows 10, have you been able to use this older edition on the W10 operating system successfully before this error?

Comment

1 week ago

Ray

120 Points

Hi Rav,

Both files have the same outcome.
I made a quote for a customer yesterday morning and in the evening when I ran the software again it started to give this issue.
I thought it was some glitch so left it. But when I came to use it again this morning the issue had not be resolved.

Comment

2018-05-16T04:58:59+00:00

Rav, Community Manager

47,966 Points

Thanks for getting back to me Ray,

Ok, I know you've mentioned you've already uninstalled but can I ask that you perform a 'clean' uninstallation, that is removing all components of program from your PC before installing again. You may need a third party removal tool such as Revo Uninstaller for this but please check out the process in this KB article -

Performing a clean un-install and re-install of Reckon Accounts Business

2018-05-16T05:04:13+00:00

Ray

120 Points

Thaks Rav,

Yes, I did remove completely. It asked me if I wanted to remove some files that are been shared and I said yes.

2018-05-16T05:31:12+00:00

Ray

120 Points

if you think that is not sufficient, which third part removal tool do you recommend?

2018-05-16T05:54:16+00:00

Rav, Community Manager

47,966 Points

Revo Uninstaller is one that has proven successful. Please ensure that you have backups of your file and multiple copies of them in separate locations before attempting this.

2018-05-17T01:37:28+00:00

Ray

120 Points

i uninstalled the quick books using Revo uninstaller, but it is still appearing on the desktop. but i can't see it in the control panel programs and features option. If i double click the desktop icon, it runs the software and ends up at the same error page.

I just reinstalled it and after restarting it came up with an error screen: "an installation support file could not be installed. Catastrophic failure."

(Edited)

1 week ago

Kevin Russell, Accredited Partner

34,182 Points

Make sure you instal the software using the built in Administrator account. Run the installation as Administrator.

Comment

1 week ago

Ray

120 Points

HI Kevin,
do you mean for the quick books or the Revo uninstaller?

I just reinstalled it and after restarting it came up with an error screen: "an installation support file could not be installed. Catastrophic failure."

(Edited)