quickbooks is unable to open this company file message is it is in multiuser mode or it is read only (-6073,-816)

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  • Updated 9 months ago
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quickbook 2007/08
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anthony

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Posted 3 years ago

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Rav, Community Manager

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Hi Anthony,

Check out this KB guide here for some info relating to that error code - http://kb.reckon.com.au//issue_view.asp?ID=3949

Let me know how you get on

Cheers
Rav
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anthony

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No luck
I cannot find the button for multiuser any where, probably because i haven't paid for
it. 
However I can see the *.nb file should i delete it?
below is the message I am getting
I can open other company files
Anthony
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anthony

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I cannot find the button for multiuser any where, probably because i haven't paid for it. 
However I can see the *.nb file should i delete it?
below is the message I am getting
I can open other company files
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John G, Information Support Analyst

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Hi Anthony,

Yes, go ahead and delete the .ND file for your company file. 

If you still have the same problem then close your QuickBooks and continue with these steps:

Launch QuickBooks to the No Company Open Screen by holding down the Ctrl and Shift keys as you click on your Reckon Accounts launch icon.  Continue holding down the Ctrl and Shift keys until the No Company Open screen opens.  Choose to open the sample file.  

Does this file open without difficulty?

Click on File, and do you see the option Switch to Multi-user Mode?  If you see Switch to Single-user Mode, then click on it.

Now open your company file by going through the full selection path:
File > Open or restore company > Open a company file > Next; 

and browse to the directory your company file is located.  Do not select the file yet.  At the bottom of the window ensure the checkbox for Open file in multi-user mode is unticked.  Now select your company file.

Does it open with issue this time?


regards,
John
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Paula H

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Hi John

I am trying to open a back up copy of my quickbooks 2012/2013 and get the same errors. I have tried changing to "allow" full control of that latest version.
I am not able to find "switch to multi user mode" or anything alike. I have followed steps as above including deleting /ND file.
I really just need to open a back up version and restor it.
Are you able to help me?

Many thanks
Paula
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anthony

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hi John

The sample file opened no problem, as does another file i have.
I clicked on file but no multi user option on any of the files i open.
the version is Quickbooks plus 2008-09

regards
Anthony







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John G, Information Support Analyst

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Thanks Anthony,

Its good that your file does not make reference to networking elements.  Did your company file open or did you get the same error messages?

regards,
John.
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anthony

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hi John

It still wont open and I got this message

Regards

Anthony



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John G, Information Support Analyst

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Thanks Anthony,

Unfortunately your company file is corrupt.  
You will need to restore a backup.  You may need to re-enter any work from the day of that backup.

If you have no further backups then your only option is our Data Recovery unit - you can request a Service on their website.  This is a paid service.  


regards,
John.
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Paula H

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This reply was created from a merged topic originally titled quickbooks is unable to open this company file message is it is in multiuser mode....

Quickbooks plus 2012/2013

I am trying to open a back up copy of my quickbooks 2012/2013 and
get the same errors. I have tried changing to "allow" full control of
that latest version.
I am not able to find "switch to multi user mode" or anything alike. I have followed steps as above including deleting /ND file.
I really just need to open a back up version and restore it.
Are you able to help me?

Many thanks
Paula
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Rav, Community Manager

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Hi Paula,

Does your sample file open when you follow the process outlined in John's post above?
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Paula H

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I did try but I am not able to find "switch to multi user" in my sample file. I am using Quicbooks 2012/2013 version.
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Paula H

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I did try but I am not able to find "switch to multi user" in my sample file. I am using Quicbooks 2012/2013 version.
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Reckon FAQs, Employee

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Hi Paula,

Try these steps:
Close your QuickBooks.
Launch QuickBooks to the No Company Open Screen by holding down the Ctrl and Shift keys as you click on your QuickBooks launch icon.  Continue holding down the Ctrl and Shift keys until the No Company Open screen opens.  

Open your company file by going through the full selection path:
File > Open or restore company > Open a company file > Next; 
and browse to the directory your company file is located.  Do not select the file yet.  At the bottom of the window ensure the checkbox for Open file in multi-user mode is unticked.  Now select your company file.

Does it open properly this time?
If not what is the full error message?


regards,
John
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Paula H

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Hi John

I get to this stage and can not proceed. I don't have the "multi user mode available in my version QB plus 2012/2013

and browse to the directory your company file is located.  Do not select the file yet.  At the bottom of the window ensure the checkbox for Open file in multi-user mode is unticked.  Now select your company file.



When I try open the file I get this error

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Reckon FAQs, Employee

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Thanks for the added info Paula,

Another cause of this issue is security software blocking QuickBooks processes.  Follow the guide in this article to make the QuickBooks processes exceptions in your security software. (the article talks of one particular firewall but it is something that can happen with any firewall, antivirus and other security).

Hope this helps.


regards,
John
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Paula H

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Hi
I have removed ALL security software from my computer (Mcafee and AVG) and restarted my computer and re tried to open the files. I even tried to open a backup copy / restore a backup copy and I get the same errors. I have also turned OFF firewall completely and I have the same errors
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Reckon FAQs, Employee

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OK thanks Paula,

Can you create a new file?  Enter one transactions and create a backup? and can you restore this backup?

Does your backup still produce this error when you restore it?

If you can then your current backup has a corruption.  You'll have to restore another backup or send this file to our Data Services for repair.


regards,
John.  
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Paula H

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I tried
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Paula H

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I have tried opening another slightly older back up file as I have 3 back ups and I now get a login error. I have always only used 1 password. Not sure what the password for admin login would be.
        
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Reckon FAQs, Employee

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Hi Paula,

The Admin is usually the owner of the company file and the first user.  It may be called Admin or it may have been renamed.  Check that you are typing the password you think it is correctly, being careful with capitals and spaces before and after the word.

As it is a slightly older backup, did the password change since then?

More importantly you have gone one step further than previous attempts.  It is a sign the original backup you were trying to restore is probably corrupt.  


regards,
John.
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Matt Finn

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Same issues:
Quickbooks pro 2010/11: my Company file might be corrupt.
Current company file has similar errors to original post. It happened after hard drive froze/stopped had to restart; computer went really slow and wasn't responding properly; repaired after doing a diskchk.

I think the quickbooks program itself is fine because new sample files and old backups are working perfect. Currently using windows 10 aswell.

Seems a little strange the file company file can become corrupt for failing to close; if you could do the verify data/rebuild without having to open the file that would get us somewhere I think but 2010/11 wont allow this.

Odd things found:
- quickbooks uninstall and reinstall its still showing installed 05/2015
- says used by another user or the read-only network. Ive tried the rename file trick. turned off firewall protection. tried installing on another computer. and done most things listed in forums/websites.
- office outlook crashes on startup. if i opened previous version 9/11/2015 its working without crashing. which could lead to window 10 latest update causing issues (such as read only / weird username settings). will test on xp tomorrow.

I downloaded demo of "Stellar Phoenix Recovery for QuickBooks® Software" and it can see all the information; so the file data integrity looks ok. Bit worried using this program it wont get all the information or still come across bugs as indicated with some reviews.

Sort of feels like the file needs to the forced opened; then closed to go through its process.
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Matt Finn

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Sounded like electrical problem. Lesson learned regular backups. I ended up paying $250usd to get the file repaired. The tech said things were a little scrambled but basically needed opening and closing. The recovery software was good to see the errors but useless in recovery.