Quickbooks pro saved my company file as an enterprise file, how do I open it?

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  • Updated 1 year ago
Quick Books Pro 2013 will no longer open my company files as it has saved them as enterprise files and will not open them.  How can I access my files?
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Dan

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Posted 1 year ago

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Rav, Community Manager

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Hi Dan,

How did this occur? Once a company file is upgraded to an enterprise version it cannot be reverted back. Did you send it to your accountant and now using the returned file?
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Dan

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No, I did not.  I opened it in Reckon Account Pro and was working on it.  I backed it up and once the backup had completed it refused to open the file and other company files on my computer that were not recently backed up as well.  So all of my files that have been saved or updated using Reckon Accounts Pro 2013 are not able to be opened by the program as it reads them as Enterprise files.  I do not have enterprise and have never sent the files to anyone else to be opened.  The change happened within a second or two.
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Andre Baruch

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And if there is no backup? Don’t ask ...
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Andre Baruch

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I used the file. Closed it. Reopened it the next day (today) and got this message ...
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Kevin Russell, Accredited Partner

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I cannot see any message.
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Luc Marin

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I have just been hit by the same problem using.Using QB SBE2011-12. Did a backup this morning and since have been getting the message at the top of the thread. Tried to restore from the backup and it's also the same. Am thinking something has happened to the QB program rather than the file(s). Called the Australian Reckon number. Totally unhelpful. Any updates from the people on this thread?
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Kevin Russell, Accredited Partner

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Luc am thinking not. Am aware this never happens ever. Am suggesting you restore your last backup. Am offering to help ring me 0407744914
(Edited)
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John G, Information Support Analyst

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Hello Luc,

The most common cause for a Pro file to become an Enterprise file is it being opened by an Enterprise Reckon Accounts programme - by your bookkeeper, Accountant, or friend.  

If that is not the case then the most likely cause is the file header has become corrupt.  Your Reckon Accounts installation can no longer identify the edition of the file and throws up the spurious message that it can't open an Enterprise file.  You can test this idea by trying to open it an Enterprise edition - like on a Hosted trial, upload your company file and see if it can open it.  A corrupt file will result in an error message and the file not opening.  If it does open in Hosted then it was genuinely opened by an Enterprise version of Reckon Accounts.  

A corrupt header can be corrected by our Data Recovery group - request a service on their website.


Hope this helps.


regards,
John
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Luc Marin

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Thanks Kevin and John for your kind and thoughtful help. I have managed to get QB working again by using an automatic backup from Dropbox (version history) that was only a couple of hours older than the one that got corrupted. I have probably recovered all or very nearly all transactions.

Very scary ! Thank god for Dropbox - the actual QB backup was corrupt and the one before that was 2 weeks old...


- Any advice on general .QBW hygiene routines? (Verify, Rebuild, CleanUp? - can they do more harm than good?)

-  I almost downloaded "Stellar Phoenix Recovery for QuickBooks® Software" to see if the corrupted data fle could be fixed. Does anyone have any experience with this program?

Again - thanks for your help. - Luke
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Kevin Russell, Accredited Partner

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Luc Im an atheist i dont thank god for anything. I have my files synched to google. I also have system restore turned on in Windows. Of course I back up every day. You can never have enough redundancy is my motto