Quickbooks Accounting 2010-11 license reactivate problem

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
Cache problem on my pc after recent crash and repair is causing problem with reactivating my license, what can I do
Photo of Toni Whyntie

Toni Whyntie

  • 232 Points 100 badge 2x thumb

Posted 6 years ago

  • 1
Photo of Shane

Shane, Employee

  • 7,448 Points 5k badge 2x thumb
Official Response
Hi Toni,

If your getting an error about the cache wizard page, close QuickBooks, open Windows explorer and go to C:\Users\Public\Public Documents\Intuit\ Shared\ and delete the 2 files called ActWzd.html & lcgn.html.  Open QuickBooks, open your company file and try to activate.  The files you just deleted will be recreated and you should be able to activate.  If not then have a look at these other solutions. http://kb.reckon.com.au//issue_view.asp?ID=1951 

Let me know how it goes.