Quickbooks Accounting 2010-11 license reactivate problem

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
Cache problem on my pc after recent crash and repair is causing problem with reactivating my license, what can I do
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Toni Whyntie

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Posted 6 years ago

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Shane, Employee

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Official Response
Hi Toni,

If your getting an error about the cache wizard page, close QuickBooks, open Windows explorer and go to C:\Users\Public\Public Documents\Intuit\ Shared\ and delete the 2 files called ActWzd.html & lcgn.html.  Open QuickBooks, open your company file and try to activate.  The files you just deleted will be recreated and you should be able to activate.  If not then have a look at these other solutions. http://kb.reckon.com.au//issue_view.asp?ID=1951 

Let me know how it goes.

Regards,
Shane.
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Toni Whyntie

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Thank you Shane, much appreciate your simple and straight-forward instructions.  It worked a treat.  You get a big tick.  Hope your boss appreciates you.  Regards  Toni
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tojosan

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Hi Shane,

I am pulling my hair out with this same error message.  No one seems to be able to help me but your solution seems to make the most sense.  However when I open my files the 2 files mentioned are not listed.  I'm thinking they may be missing.  Can you throw any light onto this??

Much appreciated.  Joanne

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Data Rec, Employee

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Hi Joanne,

If you are encountering problems re-activating the QuickBooks 2010-11 licence using the online activation method, you may need to contact our Customer Service Team.

The server that the program is trying to contact may no longer be active.

* Data Recovery Team *
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Cwf Workforce

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hi joane ,
i have downloaded Quickbooks file doctor couple of months ago and it solved some problems try it its soo easy it will diagnose most of the issues 
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tojosan

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Thank you. I will give it a go.
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tojosan

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Hi Cwf Workforce, I tried QuickBooks file doctor but it told me it could not detect the problem. Thanks anyway. Does anyone else have any suggestions?
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Cwf Workforce

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did you choose work station or server ?

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