Quickbooks Dead?

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It would appear that the great product from Intuit  Quickbooks Premier is now dead as a result of the decision by Reckon ( the Australian company whom licensed the rights to sell the Intuit product in Australia) to not continue the relationship with Intuit US and to resell albeit with Australian Tax tables etc. Where we previously had a product with one of the larghest small business user bases in the world we are now running a product supported by the relatively small resources of the Australian company Reckon.

WHat products are people moving too given that Quickbooks as we know it is essentially relegated to a third world development communitty.
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Raymond Malpas

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Posted 6 years ago

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Tim Spillman

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Funny post, development of the product died many years ago and the last main update was the database redesign, can't remember but 5 or 6 years ago, nothing much has been developed since then and that wasn't done here. The product still does what it is required to do. I have been using QB for over 20 years and to this day not a lot has change and it shouldn't.


One thing they do need to change is the reliance of MAPI for email, Microsoft have stopped using it in their own development and frankly should of been dumped years ago.


As for moving to another product go try myob, or another product, they all have limitations and problems, you would soon be back.
(Edited)
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UserFromVersion1

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I also have being using QuickBooks since the very beginning of time. lol However I still reckons (bad choice of words) QuickBooks is a great product despite bugs in it and the fact that the Australian company and or USA company don't fix any bugs I report or if they did it has taken 7 years plus to fix them.


As for MYOB, I hate it, unless the recent versions resemble QuickBooks. As for others on the market, while I been through that exercise years ago, and still come back to quickbooks.


Australia is very small market so the USA company don't care about us here. Too much mucking around to customise their software for Australian conditions.


Anyone remember the program in DOS called "In House Accountant"?



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Trevor Watson

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I remember In House Accountant - that was double entry bookkeeping at its most basic. Used to have to run off reams of reports on the dot matrix for the accountant.
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Raymond Malpas

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There had been many addittional features added over recent years the otehr options I doubt would include MYOB that product does not even follow agreed accounting principles in its process flow. Quickbooks with the myriad of addd ons avaialbale was a very powerful product, given the "cloud" it would seem the large no of small business without decent internet access will simply fall off target audience for ERP software heading forward. Quickbooks was a great value product, Reckons decison to not continue their involvement with Intuit is one driven purely by a desire to control their Australian market with their own product , not the best product just their own. Looking at the reckon website there is no mention of Quickbooks but lost of glossy cloud based offerings.

Technology for technology's sake.... what ever happened to punch cards the sytems that used them provided significant business benefit. I guess if the CEO of the no one CRM vendor, Salesforce.com  can get so excited about a bluetooth GPS enable toothbrush that he spends 15 minutes explaining how wonderful it is to his 2014 user conference in the US then it is definetly a sad time for information technology world.

Anyway clearly Reckon hopes to move its customers to a subscription based service like most other ERP vendors to ensure they get a larger more consistent revenue stream. EOS
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UserFromVersion1

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lol punched cards!

Don't like the directions Reckon is going. Secret is if they look after their current customers/clients rather than pissing them off and driving them aways, and making sure the software is always updated like Microsoft and others do, then they don't need a consistent revenue stream as customers will more likely tell others about this great accounting software. I do but lately am very embarrassed as Reckon don't support me with my software.



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Tim Spillman

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Not sure what website your looking at, but Quickbooks is called Reckon Accounts, which is no different to what it was. Reckon purchased a old code base to develope as they wish, will we see much development? I guess we will find out.


Take a look at http://quickbooks.intuit.com, I do believe intuit has moved away from desktop accounting, I only see online references. Unless you got the the bottom of the page.
(Edited)
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Mirko, Alum

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Hey Raymond,

QuickBooks is not dead in Australia & New Zealand – far from it! It is now re-branded to Reckon Accounts. It is the same great product we have been developing since the 90’s and will continue developing and supporting  .

February 2014 marked the end of our formal relationship with the software company which creates QuickBooks USA (Intuit).

Reckon an Australian owned and based company, continues to sell and develop products that are based on the QuickBooks and Quicken source-code in Australia and New Zealand under the Reckon Accounts name.


We will continue doing what we have done in the past – developing it here in Australia and adding new features in line with business demand for Australian conditions. 

Reckon is the only accounting software company in Australia that is committed to supporting desktop, hosted and cloud products.
Recently, we released Reckon One, a fully cloud based product.

You can now work with the old QuickBooks on your desktop as Account Business, or online as Reckon Accounts Hosted. Reckon One is our modular based cloud solution.

For more info the end of the our relationship with Intuit please see:

http://www.reckon.com.au/blog/viewpost.aspx?id=116&cid=

Thanks,
Mirko
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UserFromVersion1

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thanks for the info Mirko, however I bed to differ. The Australian company is very slow if anything to support us customers with quickbooks, in fact in a conference with one of your programmers and the CEO we came to the conclusion that there was no support, the bugs take at least 7 years to fix if at all, the software is not supported as it is US based with cosmetic changes for Australian conditions. I like quickbooks don't get me wrong but you guys don't look after we customers like you should be. Support when part of the purchase, or support paid on a fee basis, is not good enough, and the support regarding bugs doesn't exist.

Pushing us all to cloud based products is NOT the answer. I don't want to go there, and should not be forced to go there.

And as for the issue of having to re register the program every couple of years is a nonsense. My experience from other software from companies that went broke, left me with software I cant use. Especially in business, software that locks you out is unacceptable and unethical.

So please, keep hold of your customers, fix your bugs, give options if necessary to cloud etc but don't drive away your valued customers especially those that stuck by your company since the very beginning.


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Mark_B

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I'm interested to know if this is case also for Quicken Personal Product Range. The comment below, suggests the AU and US product will be closely aligned but a quick check of the Quicken US website shows the features that Quicken is offering their US version is way in front in terms of what the AU version is getting. What the future for the personal product.

.Reckon will now continue selling and developing products that are based on the QuickBooks and Quicken source-code in Australia and New Zealand under the Reckon Accounts name. .
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Rick Vela

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For those that don't know POS is now only offered as a yearly subscription, which means you have to update the accounting software yearly as well to match it. 

Reckon have not thought about the extra work load and cost it places on small business having to upgrade yearly, I used quickbooks and POS because I could buy an outright licence and run it for 3 or 4 years, it means less hassle with yearly updates, less costs and less chance of data corruption as the software seems to chug along well until its time for an update then these glitches start.

Well the good news is that I just managed to find a copy of 2013 POS and Reckon plus I will use this for the next few years and more than likely move back to myob. Reckon have shot themselves in the foot they just don't realise it yet.


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Mirko, Alum

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Hi Rick

Thank you for your feedback. I will happily pass this it onto relevant department to take on board.

We’re sorry to hear that the POS Annual Licence doesn’t meet your business requirements.

By changing over to POS annual licence with technical support, we are offering the same service at a lower price. The cost of an annual licence is significantly cheaper than an Upgrade. In addition to this, Point of Sale Annual Licence now includes free technical support which also covers your Reckon Accounts.

We understand that it does come down to what your business requirements are and this may not suit everyone. However we’re glad to hear you were able to get the version you were after.

As part of your recent purchase, you will also get a free upgrade to the latest version Point of Sale and Reckon Accounts Plus 201.

Thanks,
Mirko

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UserFromVersion1

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What service? support for assistance or support for bug fixes?

I dread the day that I have to leave quickbooks, evicted by your company to take residence with MYOB (which I hate)

As mentioned earlier, don't piss off the customers you currently have. If you keep them happy then they bring you more new customers as your reward!


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Mirko, Alum

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Hey UFv1, sorry to hear of your experience. Please shoot me am email with your customer ID & contact number to community@reckon.com, I'd love to arrange a call back for you with a senior technician to gather your feedback and look into any issues you maybe having that they can help with on the call.
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Dee Baul

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I totally agree with Rick on Reckon shooting themselves in the foot.
I have been a Quickbooks supporter for over 20 years (now retired)
My business has never really needed to upgrade every year as its only small.
With only my partner and I running it why would we need to update every year.
Now they want me to pay an exorbitant amount because they wont support any thing else.
MYOB may not be for everyone but I think I may have a re-look and switch over.  
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UserFromVersion1

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Ditto


I find that everytime I upgrade they add new bugs into the software which they never fix. At least with the current version I know what works and doesn't work.



Dee, 

You might find some comfort in the following article, about the direction Reckon state they are taking.   This was 10 months ago,  but the 'choice' program would suggest they are trying to  live up to this plan.
see:  http://www.digitalfirst.com/2014/08/29/sunset-desktop-software-least-five-years-away-reckon/


I know I'm very keen on ACCOUNTS and the HOSTED direction for as long as it is available, especially with its many years of development and bed-down,  and for those needing many users to handle multiple companies

cheers


Gary Pope
An Accredited Partner- Consultant  (VIC. Aust)

"Working with Accountants/Bookkeepers PPs/APs, as an
      independent IT Professional
and retired FCPA Accountant"

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