Quicken 2008 won't start

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  • Updated 3 weeks ago
I've used Quicken 2008 successfully under Windows 10 for many months.  Suddenly, I can't get the program to start -- from Start or Run as administrator or by trying to execute qw.exe.

I'm aware that Reckon no longer provides support for Quicken 2008 and I've seen other reports that it is not compatible with Windows 10.  But it's worked OK for me thus far -- what has caused it to suddenly stop working?
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Lindsay Graham

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Posted 4 weeks ago

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Kevin Russell, Accredited Partner

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A Windows update. This is why you should turn off all Windows updates EXCEPT the security patches. You might try system restore. I run Cashbook 2004 on Windows 10 no problem
(Edited)
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Lindsay Graham

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Thanks, Kevin.  My system is currently at v1809 and I don't allow Windows to update without advising me.  My update history shows Feature Updates (latest is v1903 failed to instal on 1/9/19), Quality Updates ( latest, all on 11/9/19, were Adobe Flash Player, .NET Framework and W10 update KB4512578), Definition Updates (Windows Defender Antivirus every day) and Other Updates (nil since 20/8/19).
Problem is that I've used Quicken 2008 many times after 11/9/19 without any problems, so Windows update seems unlikely to be the culprit.
Any other ideas/suggestions?
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Kevin Russell, Accredited Partner

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Sorry I should have been clearer. I feel it's to do with updates. Something has been installed which has caused a change to the Windows registry. Quicken is very sensitive to these changes. Please call me if you would like to. I've been down this path heaps of times 0407744914
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Lindsay Graham

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Thanks for the offer, Kevin -- are you in Australia? 
However, good news.  I use Syncback for daily backups and I noticed that the log said Quicken files were open and locked (even though I've not been able to open Quicken) and therefore could not be backed up.   Right click on the exe file (qw.exe) had an option 'Unlock', so I did (never used it before).  Took 10-15 mins and the result said 89,129 file handles had been scanned and the file had been unlocked (by a utility Kerish Doctor).  Today, Quicken opens and, so far, all seems OK.
Any thoughts?
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Kevin Russell, Accredited Partner

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I'm in Geelong. So you were trying to back up a file that was in use. Nothing to do with Reckon or Windows 10. Glad we got that sorted. I would exclude Reckon from the synchback process in future. That oughtta fix it. Peace
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Lindsay Graham

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Yes, except that there was no indication that the file was in use, as Quicken appeared to me not to be open.  I generally ensure that Quicken is closed when SyncBack runs, but occasionally I forget and SyncBack simply tells me that it couldn't backup Quicken.  But never before has that resulted in not then being able to open Quicken. 
I prefer to include Quicken in the backup process -- I'll just have to always remember to make sure it is closed <g>.
Thanks for all your help -- I'm in Canberra.
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Kevin Russell, Accredited Partner

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Delighted to be of assistance.