Quicken 2009 Personal Plus: Transfer Cancelled error

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  • Updated 1 year ago
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Hi everyone,

I'm experiencing a problem with reinstalling Quicken as per the guidance provided in the forums. The reason for the reinstall is that transferring between two accounts causes a "Transfer Cancelled" message so I've gone to the Quicken 2009\HAB\DISK1 folder and run ISsetup.exe file as an Administrator. 

Everyone goes through smoothly until I get an "Error 1305: Error reading C:\.....Quicken 2009.msi. Verify that the file exists and that you can access it".

Any help would be greatly appreciated because I cannot continue with the install.

Thanks in advance, Warren
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Warren Vonghack

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Posted 1 year ago

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Robyn Kelly, Accredited Partner

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Did you try this knowledge base article Warren:

http://kb.reckon.com.au/issue_view.asp?ID=4795

Regards, Robyn Kelly

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Robyn Kelly, Accredited Partner

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Can you copy to your desktop though please Warren?
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Warren Vonghack

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What do you mean by desktop? That folder is on my C drive.
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Robyn Kelly, Accredited Partner

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The path for my desktop is as follows:

Computer/C/Users/*YOUR_USER_NAME/Desktop

Can you cut & paste the Reckon CD folder into this path please?  Then try & install again.

That brings me to another question though, is this user the administrator user for your computer?

Regards, Robyn Kelly


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Warren Vonghack

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Hi Robyn,

Voila! Copying the entire Quicken folder to the desktop worked! I'm not sure if that was in conjunction with the suggestion of Rav booting in Selective Mode as that is what I did as well. Nevertheless it installed and the transfers between accounts worked. Thank you and Rav very much for your help through the numerous iterations.

Cheers, Warren
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Robyn Kelly, Accredited Partner

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I won't take 100% credit, as it may have been a combination of both, but I think it was the fact that the folder was sitting in a temporary folder.

Doesn't matter, you have it working.

YAY, enjoy the weekend!

Regards, Robyn Kelly