Why do I need to update my Accounts Business after I have just reinstalled it?

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Vanessa Hilleard
Vanessa Hilleard Member Posts: 2 ✭
edited February 2020 in Reckon Accounts (Desktop)
Hi,
I have re-installed  2010/11 onto a new hard drive and now need the R13 update to be able to open the data file.  I have tried doing this from a download but it extracts it to the temp file on C: and I am running QB from an external hard drive E:.  Thus once the extraction is done the update is unable to locate my QB 2010/11.

Do you have a solution?

Cheers,
Vanessa..

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  • Shane_6461899
    Shane_6461899 Reckon Staff Posts: 339 Reckon Staff
    edited February 2020
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    Hi Vanessa,

    There is no such thing as an R13 update for QuickBooks 2010/11. The only update for QuickBooks 2010/11 is the QuickBooks 2010/11 Tax Update which will update your release number from release R1 to release R2. If you're a current Advantage member with Reckon you can download it from     http://members.reckon.com.au/UpdatesAndServicePacks.aspx.

    Regards,
    Shane.

  • Vanessa Hilleard
    Vanessa Hilleard Member Posts: 2 ✭
    edited February 2014
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    Hi Shane,

    Thanks for the reply. Yes I discovered what I was doing wrong today,  All fixed now, thanks.

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