Unable to log in see Grey or Black screen?

  • 12
  • Problem
  • Updated 5 years ago
  • Solved
  • (Edited)
Archived and Closed

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When we try to log into Quickbooks we get to a grey screen saying "Not Responding".  We are still using R3.  anyone else having this problem??
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Example

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Posted 5 years ago

  • 12
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Al Kelly

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I'm also getting a black screen when trying to log in.

Yes, I've logged off remote sessions.

Yes, I've closed and re-opened my browser.

Yes, I've cleared cache.

Yes, I've restarted my computer

Yes, I am extremely frustrated, annoyed and disappointed.

Further to the above, I've received meaningless and useless error messages, viz:

"No ticket for this user." and

"Server Busy This action cannot be completed because the other program is busy. Choose 'Switch To' to activate busy program and correct the problem. Switch To... Retry" Neither of the buttons did anything when I clicked on them.

What a waste of valuable time.

Regards,


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Gemma Jupp

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Ditto to all of the above. Also tried using Fire Fox rather than default Safari. Needless to say that didn't work either! Haven't had the "no ticket" message yet but i am sure I will in due course

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