r4 upgrade

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  • Question
  • Updated 5 years ago
  • Answered
No Upgrade happens when I log into R4?That is, I just sat down to upgrade my company files from R3 to R4.
When I tried to open in R4, as per the upgrade guide, I was expecting an upgrade pop-up to appear and to then go through the file upgrade process. 
Instead, what happened is the file opened just like it did in R3.

What's going on?
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Michael Standen

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Posted 5 years ago

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Photo of Sally McIntosh, Accredited Consultant

Sally McIntosh, Accredited Consultant, Accredited Partner

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Official Response

Hi Michael,

You might be having the issue that regardless of which button (R3 or R4) you click on it opens the same one.

Try clearing your browsing history to see if that helps.

Otherwise the way to know if you are definitely using R4 is to go into the employee centre, double click on an employee, go to the payroll & compensation info area, then click on super details, and if it is asking for other details such as APRA fund, etc. that is a feature of R4, not R3.

Kind regards,

Sally McIntosh (Sally@samsolutions.com.au)