When I tried to open in R4, as per the upgrade guide, I was expecting an upgrade pop-up to appear and to then go through the file upgrade process.
Instead, what happened is the file opened just like it did in R3.
What's going on?
So"when I open it in the new version it just opens. Your instructions say we have to do a back up, open in the new version and a pop-upwindow will open in which we have to upgrade the file. That didn't happen, so Im conncerned the process isn't working"
Tech support" oh no, that all happens in the background"
"OK, well, you need to let people know cause I can't be the only one who gets worried when things don't work they way you advertise they will"
He didn't get it.
Could be possible that other users might have upgraded the company file and that could be the reason you did not get the prompt to upgrade the company file as per the upgrade guide.
We do get the prompt to upgrade the company file if we open the file for the very first time in the upgraded version of Reckon Accounts Hosted.
Hope this clears things up.
You might be having the issue that regardless of which button (R3 or R4) you click on it opens the same one.
Try clearing your browsing history to see if that helps.
Otherwise the way to know if you are definitely using R4 is to go into the employee centre, double click on an employee, go to the payroll & compensation info area, then click on super details, and if it is asking for other details such as APRA fund, etc. that is a feature of R4, not R3.
Sally McIntosh (Sally@samsolutions.com.au)