RAH ABA error

JO-ANNE_7327707
JO-ANNE_7327707 Member Posts: 258 ✭✭✭
edited June 2020 in Accounts Hosted
Processing ABA payment, Reckon shut down after file was downloaded

Comments

  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,131 Accredited Partner Accredited Partner
    edited June 2020
    So when you clicked to create ABA file - it went through all the names in the window and they each dropped off until it was empty?  and then was it when you clicked to download the file using the toolbox that Reckon shut down?  
  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 258 ✭✭✭
    edited June 2020
    yes that is correct.
  • Kris_Williams
    Kris_Williams Member Posts: 3,272 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited May 2020
    The file should still be sitting in Reckon on the Q drive, try downloading again
  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,131 Accredited Partner Accredited Partner
    edited July 2019
    did you wait for it to finish completely creating the aba file before you went to download it? If so, then maybe its just a coincidence, that you lost the connection around the same time... as Kris has said below - is the file still in the Q drive?