RAH Shutting down

JO-ANNE_7327707
JO-ANNE_7327707 Member Posts: 258 ✭✭✭
edited June 2020 in Accounts Hosted
I use the inventory in RAH and have a problem with one item number (LF14000N). Whenever I try to edit a supplier invoice, for example allocating a class to the invoice and this item number, the system always shuts down. It doesn't happen to any other item. Can someone give me any idea as to why it is happening. 

Comments

  • Eric Murphy
    Eric Murphy Member Posts: 214 ✭✭✭
    edited June 2020
    Its probably corrupt, something similar happened to us a while back before we actually started paying attention to maintaining our file.
    Do a verify & rebuild on your file.
  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 258 ✭✭✭
    edited June 2020
    I verify the file every day, with no erros
  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 258 ✭✭✭
    edited June 2020
    will try again now and see how it goes
  • Eric Murphy
    Eric Murphy Member Posts: 214 ✭✭✭
    edited June 2020
    Do you rebuild as well? I'd say do that as well. Either that or delete the corrupt item/invoice? Maybe talk to their tech support.
  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 258 ✭✭✭
    edited June 2020
    can't delete it, it's an item number we use all the time
  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 258 ✭✭✭
    edited June 2020
    image
  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 258 ✭✭✭
    edited June 2020
    this is the error message I am getting, can anyone decipher it?

    I have verified and rebuilt the data with no errors

    Code 14538 69386
  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,131 Accredited Partner Accredited Partner
    edited June 2020
    it sounds like the item is corrupt - are you able to delete it?  if not (as it has other transactions attached) can you resort your item list and then do a verify & rebuild?