reakon customer portal not updating STP batches from submitted

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  • Updated 4 months ago
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submitted a payroll batch via customer portal and it has a status of submitted. The pay data is available on the employees myGov account. Should the status of the Reakon customer portal be updated to success  by now?
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tony finch

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Posted 4 months ago

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Simon Hutchinson, Employee

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Hi Tony

To get the updated status you need to open the individual pay run. So from the summary screen, click the Detail link next to the payrun you have submitted and you should get the ATO updated status at the top of the page.
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tony finch

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thanks for that

any chance the ato status could be moved to the summary screen? It makes more sense to have it there
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Simon Hutchinson, Employee

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Thanks for the feedback Tony, we will look into it. One of the challenges with this is that we would be checking the status of every pay run on that screen and as the list gets longer it will get slower, its one reason we didn't do it first up, but we will look at it and see what we can do.
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tony finch

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good point.
Probably only need to check and update the status on any that are NOT success
But that would require you to store ATO sttaus on the portal, rather than getting it from the ATO every time.
see how you go