receipting invoices not applying the full amount

  • 1
  • Question
  • Updated 4 months ago
When receiving a payment against a customer invoice it is not applying the full amount for instance customer invoice total 4198 I enter a payment against this invoice for 4198 but when i go back into the invoice it states there is still 8.37 outstanding but the customer balance is zero!  I'm sure it's something small but I can't figure it out.
Photo of Kristy

Kristy

  • 70 Points

Posted 4 months ago

  • 1
Photo of Adrian

Adrian

  • 3,270 Points 3k badge 2x thumb
Hello Kristy

I have found this is generally caused by negative amounts in invoice, that have different tax codes.

Or a corruption in the file.

In your invoice do you have a negative amount, that the payment is applying to?

If not then try a rebuild on the data file, and then go to the receipt and un-tick the invoice and re-tick the invoice.

If not fixed, then sometimes need to delete the receipt, delete the invoice, and redo both after running another rebuild.

Adrian