receipting invoices not applying the full amount

Kristy_9702911
Kristy_9702911 Member Posts: 1
edited June 2018 in Accounts Hosted
When receiving a payment against a customer invoice it is not applying the full amount for instance customer invoice total 4198 I enter a payment against this invoice for 4198 but when i go back into the invoice it states there is still 8.37 outstanding but the customer balance is zero!  I'm sure it's something small but I can't figure it out.

Comments

  • Adrian_6974554
    Adrian_6974554 Member Posts: 191 ✭✭
    edited June 2018
    Hello Kristy

    I have found this is generally caused by negative amounts in invoice, that have different tax codes.

    Or a corruption in the file.

    In your invoice do you have a negative amount, that the payment is applying to?

    If not then try a rebuild on the data file, and then go to the receipt and un-tick the invoice and re-tick the invoice.

    If not fixed, then sometimes need to delete the receipt, delete the invoice, and redo both after running another rebuild.

    Adrian