RECKON 1 Bank Feed completed today but bank deposits cleared a week ago are not showing up

  • 1
  • Problem
  • Updated 2 hours ago
  • Solved
RECKON ONE Bank Feed module says it ran today and completed successfully.  But transactions, in particular deposits, from a week ago are not showing up in the "Transactions from Bank".  One of these transactions, an over-the-counter cash deposit (which is cleared instantly) was made 7 days ago but is still not showing in the feed. If the feed ran today, how can it possibly miss transactions that have been cleared at the bank's end for a week?

I unlinked the bank account then re-linked it in the hope it might 'kick start' the feed process but no new transactions came across. This is really inconvenient as I have customers asking me for receipts (I actually send them the zeroed-out invoices as soon as payment is received ) but I can't do it as their invoice is still unpaid as far as R1 is concerned until their deposit shows up in the feed. 

Any insight into the problem and possible solution will be gratefully received. Thanks.
Photo of Michael Done

Michael Done

  • 172 Points 100 badge 2x thumb

Posted 1 week ago

  • 1
Photo of Rav

Rav, Community Manager

  • 45,800 Points 20k badge 2x thumb
Hi Michael,
Thanks for raising this, I'm running this past our BankData team to check out and I'll come back to you shortly with an update.
Photo of Michael Done

Michael Done

  • 172 Points 100 badge 2x thumb
Rav ... 24 hours on and no change. Very frustrating!!!! The "Transactions from Bank" screen is still saying "12 April, Completed: NO" and no deposits from the last week have come across in the feed.

I very much appreciate your prompt responsiveness to my initial post, but this problem is becoming a real deal-breaker for me. If Reckon One can't provide me with a thoroughly reliable, timely and accurate bank feed, then it's useless to me.  Manual workarounds and/or a week of waiting for data are simply not realistic business options.

If this can't be fully resolved at Reckon One's end, then I'll have no choice but to go to another accounting package. I've already started looking at alternatives as the current predicament has seriously eroded my confidence.
Photo of Rav

Rav, Community Manager

  • 45,800 Points 20k badge 2x thumb
Hi Michael,
It looks like the technicians failed to sufficiently reset your lookback range when they were initially investigating this on Friday.

This has now been actioned, and can you please check and confirm if everything is up to date for you.
Photo of Rav

Rav, Community Manager

  • 45,800 Points 20k badge 2x thumb
You can view or change the lookback range manually if you wish,

The path is Settings > General > Book Settings > 'BankData Retrieved Last' field.
Photo of Michael Done

Michael Done

  • 172 Points 100 badge 2x thumb
Rav ... Good news! The feed is now working and has retrieved all transactions. Thank you for your help with this.  I'm hoping the feed will be stable and reliable from now on. So far so good! :-)

PS: Just FYI my 'BankData Retrieved Last' field is set to 60 days.
Photo of Michael Done

Michael Done

  • 172 Points 100 badge 2x thumb
BANK FEEDS HAVE STOPPED!  Hmmm ... Maybe I was too optimistic.  There has not been another bank feed requested since 16-Apr, four working days ago.  How often are bank feeds supposed to happen????  I would have hoped every business day.