RECKON 1 Bank Feed completed today but bank deposits cleared a week ago are not showing up

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  • Problem
  • Updated 8 months ago
  • Solved
RECKON ONE Bank Feed module says it ran today and completed successfully.  But transactions, in particular deposits, from a week ago are not showing up in the "Transactions from Bank".  One of these transactions, an over-the-counter cash deposit (which is cleared instantly) was made 7 days ago but is still not showing in the feed. If the feed ran today, how can it possibly miss transactions that have been cleared at the bank's end for a week?

I unlinked the bank account then re-linked it in the hope it might 'kick start' the feed process but no new transactions came across. This is really inconvenient as I have customers asking me for receipts (I actually send them the zeroed-out invoices as soon as payment is received ) but I can't do it as their invoice is still unpaid as far as R1 is concerned until their deposit shows up in the feed. 

Any insight into the problem and possible solution will be gratefully received. Thanks.
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Michael Done

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Posted 8 months ago

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Rav, Community Manager

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Hi Michael,
Thanks for raising this, I'm running this past our BankData team to check out and I'll come back to you shortly with an update.
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Michael Done

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Rav ... Good news! The feed is now working and has retrieved all transactions. Thank you for your help with this.  I'm hoping the feed will be stable and reliable from now on. So far so good! :-)

PS: Just FYI my 'BankData Retrieved Last' field is set to 60 days.
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Michael Done

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BANK FEEDS HAVE STOPPED!  Hmmm ... Maybe I was too optimistic.  There has not been another bank feed requested since 16-Apr, four working days ago.  How often are bank feeds supposed to happen????  I would have hoped every business day.  
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Rav, Community Manager

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Hi Michael,
The BankData team have worked some of their magic on this but are just waiting for the system to update to reflect it. Its just taking a bit longer than we like so apologies for that, it should show later this afternoon.
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Rav, Community Manager

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Should be good now Michael. Can you please confirm for us?
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Michael Done

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Hello Rav. Yes, the latest feed date is showing as 19-Apr (Completed: YES) and all expected transactions from the bank are now showing.  Thank you very much for your prompt attention.