Reckon 1 is not responding atm - all other computer functions are fine - how long till you are back

Di Samuel
Di Samuel Member Posts: 8
edited November 2018 in Reckon One
Reckon 1 is not responding atm - all other computer functions are fine - how long till you are back on air?

Comments

  • Linda Benfield
    Linda Benfield Member Posts: 75
    edited November 2018

    Just letting everyone know I'm in 3 books atm on 3 computers and running smoothly.
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited November 2018
    Just tested and is working fine for me as well.

    Di, can you please close your browser and then try logging in again.

    Alternatively, can you let us know which area of Reckon One isn't functioning for you?


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Di Samuel
    Di Samuel Member Posts: 8
    edited November 2018
    Have closed browser - restarted computer twice - it goes into any of my books fine - and then when I try to do anything - it just gets hung up and slows everything on my computer and then eventually I get a message saying that the page is not responding
  • Di Samuel
    Di Samuel Member Posts: 8
    edited November 2018
    as you can see - this is working fine
  • Di Samuel
    Di Samuel Member Posts: 8
    edited November 2018
    This page is having a problem loading

    We tried to load this page for you a few times, but there is still a problem with this site. We know you have better things to do than to watch this page reload over and over again so try coming back to this page later.


    Try this


  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited November 2018
    Which browser are you using? 

    Does the same thing occur if you test logging in on an alternative browser?


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Di Samuel
    Di Samuel Member Posts: 8
    edited November 2018
    ???
  • Di Samuel
    Di Samuel Member Posts: 8
    edited November 2018
    I'll try
  • Di Samuel
    Di Samuel Member Posts: 8
    edited November 2018
    Though I've been using it all morning just fine - Microsoft edge


  • Di Samuel
    Di Samuel Member Posts: 8
    edited November 2018
    OK - it's working ok on chrome - but is that really good enough - especially as it worked fine for a few hours ???