Reckon 2015 failure to install; Error code 1625 issue with MS runtime library

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simon brigham
simon brigham Member Posts: 1 ✭
edited August 2016 in Reckon Accounts (Desktop)
I'm upgrading from 2012 to 2015 Australian version I have the same issue as seen in other posts. I have followed all the previous known solutions; 1., Disabling/ reinstating the printer spool 2., simple start-up checking MS installer is running. 3., completely uninstalling previous version of QB 2012 and all associated programs. I'm now left with my business crippled and wasted 6hrs of my life. Need an solution to this ASAP. How you guys believe it is good business sense to release unfinished unreliable software is beyond me (just don't diversify into pharma or auto industry whatever you do). If I can't resolve you will force my hand to move over to MYOB.

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  • Michael_6531583
    Michael_6531583 Alumni Posts: 23 ✭
    edited October 2015
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    Hi Simon,

    Thank you for your post.

    As per the error you mentioned, it could be an issue your Microsoft Runtime Library.

    Please try:

    1) Login as the local built-in Administrator to Windows
    2) Manually end the MSIEXEC.EXE process via Task Manager
    3) Reinstall the Microsoft Runtime Libraries

    as per: http://kb.reckon.com.au/issue_view.asp?ID=4848

    Hope that helps you.

    Regards,
    Michael

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