Has anyone upgraded to Personal 2018 and were there any issues? I'm using Personal 2017 at the moment.
Chris A
Chris A
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604 Points
Posted 2 years ago
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80 Points
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3,170 Points
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658 Points
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604 Points
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190 Points
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3,170 Points
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80 Points
After many years using Reckon and having year after year having issues installing the upgrades I'm just about to give up on Reckon and go to MYOB or another competitor. Why is such a simple process so difficult? I'm trying to upgrade from Personal Plus 2017 to 2018. Have uninstalled 2017, turned off Firewalls, tried starting the autorun file in Safe Mode, tried downloading the trial - Nothing. The autorun file does not want to do a thing.
I've requested a copy of the disk as a final option - if that doesn't work its goodbye Reckon.
I've requested a copy of the disk as a final option - if that doesn't work its goodbye Reckon.
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3,932 Points
Shane,
Interesting you found last year's update problems. It is never good, although, to me, 2019 looks to be a bit worse than past years (based on number of complaints).
I am also surprised by the number of recovery problems being reported. Not sure why ? Not sure why so many users need to recover ? I prefer to copy the 7 qdata.* files to another directory and open this new set of files. There is a difference between recovering a saved database into an existing data set vs opening an alternative (previously saved) copy of the data set in a new directory.
I shall be updating to 2019 next week so I hope I am not unlucky enough to generate the problems of others.
There should be a recommended approach, that copes with both updating the annual license and installing the newer version. Can Reckon advise which is the better order ?
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322 Points
John,
Thanks for your reply. I am actually updating to 2019. I have installed it successfully after one failed attempt. The failed attempt happened because when I logged into Reckon I used my stored password instead of my PIN. And because of this when I selected to download the 2019 program it gave me the 2017 program according to the registration man I called. It's stupid stuff like this that is unbelievably frustrating with Reckon. And then this registration man would not offer any help how to load my backed-up file. I must call a support number. All I need to do now is load my back-up files (three of them) to the program. It is now asking which directory and folder to load them into and I am not sure which is correct. I can just take a punt and load them into the program folder, but I suspect this is not correct. Then I would have to uninstall and start all over again. Do you have any idea where I should load the back-up file to?
Thanks for your reply. I am actually updating to 2019. I have installed it successfully after one failed attempt. The failed attempt happened because when I logged into Reckon I used my stored password instead of my PIN. And because of this when I selected to download the 2019 program it gave me the 2017 program according to the registration man I called. It's stupid stuff like this that is unbelievably frustrating with Reckon. And then this registration man would not offer any help how to load my backed-up file. I must call a support number. All I need to do now is load my back-up files (three of them) to the program. It is now asking which directory and folder to load them into and I am not sure which is correct. I can just take a punt and load them into the program folder, but I suspect this is not correct. Then I would have to uninstall and start all over again. Do you have any idea where I should load the back-up file to?
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322 Points
So now I opened Reckon PP with the Sample file and then tried to open (File/Open) my backed-up files. the first one I tried was an older date, so I tried again and it seemed to work okay. Then when I tried to open the next file the program shut down and now won't open again. It's issues like this that send people to look for another program.
Robyn Kelly (Partner), Accredited Partner
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4,672 Points
Shane - I always restore the data file instead of just opening it when upgrading to a new version. It's just the procedure I use. File > Restore Backup File > Restore Backup.
I always store the data file in the preferred location which should be in a folder called Quicken in your Documents folder.
If you've opened the Sample File it sometimes wants to store the next file there so browse to locate the Quicken folder in your documents folder.
I have a set procedure with every single data file I upgrade and never have any issues.
Regards
Robyn Kelly
I always store the data file in the preferred location which should be in a folder called Quicken in your Documents folder.
If you've opened the Sample File it sometimes wants to store the next file there so browse to locate the Quicken folder in your documents folder.
I have a set procedure with every single data file I upgrade and never have any issues.
Regards
Robyn Kelly
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322 Points
Thank you Robyn. I have opened the files from the Quicken folder and all is working as it should. When I Restored the Back-up copy it was not running correctly.
I still maintain my point that Reckon is way out of date with its procedures and processes. Clients cannot be expected to remember the exact procedure from one year to the next. An upgrade should be a seamless process, with the new downloaded version uninstalling the old version, with instructions on how to restore files or make modules like Home Inventory work, integrated into upgrade process.
It seems Reckon will only learn when it loses enough customers to make it sit up and listen. Heaven knows enough of us have made this point many times before. When Reckon took control from Quicken we expected some improvements from a new team, and some more configuring to Australian idiosyncrasies. But it appears we get nothing new at all, and the same old lack of service for our fairly expensive annual subscription. The only reason I stay with Reckon is to manage my investments, but there are many things that are unsatisfactory here as well. For example, I have just started buying Gold and Silver, but there is not even a mention of any way to correctly handle these or other commodities. As with many other instances we must approach it by trial and error.
I still maintain my point that Reckon is way out of date with its procedures and processes. Clients cannot be expected to remember the exact procedure from one year to the next. An upgrade should be a seamless process, with the new downloaded version uninstalling the old version, with instructions on how to restore files or make modules like Home Inventory work, integrated into upgrade process.
It seems Reckon will only learn when it loses enough customers to make it sit up and listen. Heaven knows enough of us have made this point many times before. When Reckon took control from Quicken we expected some improvements from a new team, and some more configuring to Australian idiosyncrasies. But it appears we get nothing new at all, and the same old lack of service for our fairly expensive annual subscription. The only reason I stay with Reckon is to manage my investments, but there are many things that are unsatisfactory here as well. For example, I have just started buying Gold and Silver, but there is not even a mention of any way to correctly handle these or other commodities. As with many other instances we must approach it by trial and error.
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130 Points
Upgraded yesterday... the only 'issue' was that, after going through the process and getting to the point, finally, of hitting 'install', it was only then that I was told I couldn't install while my 'previous' version was still there. I had to cancel the installation, uninstall my 2017 version then go through the install process again. I don't automatically uninstall existing versions of anything in case I lose registration details which might be required by the new version to authenticate an upgrade. In most cases, the current installation is either overwritten or the new installation deletes the previous one for you... you'd think that Reckon could build this into their upgrades. In the end, the installation went without a hitch and is up and running with my old data files.
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3,170 Points
Yes... Scary.. Uninstalling seems silly. Many other software upgrades let's you know that a previous version exists and offers to uninstall for you as part of the process. To Reckon... Doohhh!
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80 Points
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192 Points
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80 Points
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3,952 Points
John G, Information Support Analyst
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27,510 Points
John G, Information Support Analyst
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27,510 Points
Thanks Pat,
Make sure your backup file is on the PC hard drive, launch Reckon Accounts Personal then restore the backup through File > Restore Backup File.
Hope this helps.
regards,
John.
Make sure your backup file is on the PC hard drive, launch Reckon Accounts Personal then restore the backup through File > Restore Backup File.
Hope this helps.
regards,
John.
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100 Points
Mine wont let me use the local back up - i have to use the backup i create every single time I use Reckon on an external disk - very frustrating having to restore the company from back up every single time. Why is this happening?
John G, Information Support Analyst
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27,510 Points
Welcome to the Reckon Community, Jacqueline,
Just a few questions to understand your situation a little better:
Hope to have this resolved soon.
regards,
John.
Just a few questions to understand your situation a little better:
- in what location is your local backup stored? If you move the backup to another location is there any problem restoring?
- What is the file extension of your backup - .rkn or .qdf?
- How long is the file name? Does it have a string of numbers attached to it?
- Where is your working file kept and how often does it fail to open and force you to restore a backup?
- What error messages do you encounter?
Hope to have this resolved soon.
regards,
John.
Margaret Norris
No problems with the upgrade after uninstalling previous version.
HOWEVER, after the last "upgrade" PP2016 to PP2017 and this "upgrade" to PP2018, the splash screen which pops up when the program is launched, continues to display the red 2016 signature. Have checked the program details in the "About reckon Accounts" window and it shows it as being the 2018 version.
Please explain.
Margaret
Further information: The correct splash screen (Black 2018) appears only if I set the shortcut to function as "Run as Administrator" mode. Which then causes the UAC screen to pop up every time I start Reckon PP. Frustrating!!
M
Rav, Community Manager
I haven't come across this type of case before but let me get that checked over by the product team.
Peter Allford