Reckon 2018

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Has anyone upgraded to Personal 2018 and were there any issues? I'm using Personal 2017 at the moment.

Chris A
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Chris Appleby

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Posted 1 year ago

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Norman Windell

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Hi Chris, upgraded last night from 2017 without any problems. It forced me to uninstall 2017 first but installed 2018 without a hitch and automatically found my existing data file from 2017 which is working fine. Regards Norman
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Margaret Norris

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No problems with the upgrade after uninstalling previous version.

HOWEVER, after the last "upgrade" PP2016 to PP2017 and this "upgrade" to PP2018, the splash screen which pops up when the program is launched, continues to display the red 2016 signature.  Have checked the program details in the "About reckon Accounts" window and it shows it as being the 2018 version.

Please explain.

Margaret


Further information:  The correct splash screen (Black 2018) appears only if I set the shortcut to function as "Run as Administrator" mode.  Which then causes the UAC screen to pop up every time I start Reckon PP.   Frustrating!!

M

(Edited)
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Rav, Community Manager

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Hi Margaret,

I haven't come across this type of case before but let me get that checked over by the product team. 
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VikingOz

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I installed yesterday with no issues. Just be aware that it wants you to register twice. First with the IKC and then when you run it. Just select the automatic registration option.
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Peter Jenke

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Ditto the above.  Fingers crossed, no issues
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Chris Appleby

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Thanks guys,

I'll give it a go.

Chris A
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Michael Holmes

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I uninstalled 2017, turned off my AntiVirus and tried to install 2018 from the download. I tried several times as it kept saying that there was a previous version installed which baffled me as I had just uninstalled 2017 and there was nothing in Apps and Features to uninstall. after several attempts I was about to give up when I found the installation folder in C:\Program Files (x86). After I deleted that the installation went without a hitch, obviously my initial uninstall didn't clean up this folder.
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VikingOz

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Well done Michael...
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Tim Bishenden

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After many years using Reckon and having year after year having issues installing the upgrades I'm just about to give up on Reckon and go to MYOB or another competitor. Why is such a simple process so difficult? I'm trying to upgrade from Personal Plus 2017 to 2018. Have uninstalled 2017, turned off Firewalls, tried starting the autorun file in Safe Mode, tried downloading the trial - Nothing. The autorun file does not want to do a thing.

I've requested a copy of the disk as a final option - if that doesn't work its goodbye Reckon.
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John Campbell

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Shane,

Interesting you found last year's update problems. It is never good, although, to me, 2019 looks to be a bit worse than past years (based on number of complaints).

I am also surprised by the number of recovery problems being reported. Not sure why ? Not sure why so many users need to recover ? I prefer to copy the 7 qdata.* files to another directory and open this new set of files. There is a difference between recovering a saved database into an existing data set vs opening an alternative (previously saved) copy of the data set in a new directory.

I shall be updating to 2019 next week so I hope I am not unlucky enough to generate the problems of others.
There should be a recommended approach, that copes with both updating the annual license and installing the newer version. Can Reckon advise which is the better order ?
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Shane Smith

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John,
Thanks for your reply. I am actually updating to 2019. I have installed it successfully after one failed attempt. The failed attempt happened because when I logged into Reckon I used my stored password instead of my PIN. And because of this when I selected to download the 2019 program it gave me the 2017 program according to the registration man I called. It's stupid stuff like this that is unbelievably frustrating with Reckon. And then this registration man would not offer any help how to load my backed-up file. I must call a support number. All I need to do now is load my back-up files (three of them) to the program. It is now asking which directory and folder to load them into and I am not sure which is correct. I can just take a punt and load them into the program folder, but I suspect this is not correct. Then I would have to uninstall and start all over again. Do you have any idea where I should load the back-up file to?
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Shane Smith

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So now I opened Reckon PP with the Sample file and then tried to open (File/Open) my backed-up files. the first one I tried was an older date, so I tried again and it seemed to work okay. Then when I tried to open the next file the program shut down and now won't open again. It's issues like this that send people to look for another program. 
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Robyn Kelly, Accredited Partner

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Shane - I always restore the data file instead of just opening it when upgrading to a new version.  It's just the procedure I use.  File > Restore Backup File > Restore Backup. 
I always store the data file in the preferred location which should be in a folder called Quicken in your Documents folder.
If you've opened the Sample File it sometimes wants to store the next file there so browse to locate the Quicken folder in your documents folder.
I have a set procedure with every single data file I upgrade and never have any issues.
Regards
Robyn Kelly
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Shane Smith

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Thank you Robyn. I have opened the files from the Quicken folder and all is working as it should. When I Restored the Back-up copy it was not running correctly.

I still maintain my point that Reckon is way out of date with its procedures and processes. Clients cannot be expected to remember the exact procedure from one year to the next. An upgrade should be a seamless process, with the new downloaded version uninstalling the old version, with instructions on how to restore files or make modules like Home Inventory work, integrated into upgrade process. 

It seems Reckon will only learn when it loses enough customers to make it sit up and listen. Heaven knows enough of us have made this point many times before. When Reckon took control from Quicken we expected some improvements from a new team, and some more configuring to Australian idiosyncrasies. But it appears we get nothing new at all, and the same old lack of service for our fairly expensive annual subscription. The only reason I stay with Reckon is to manage my investments, but there are many things that are unsatisfactory here as well. For example, I have just started buying Gold and Silver, but there is not even a mention of any way to correctly handle these or other commodities. As with many other instances we must approach it by trial and error.
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David Austin

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Upgraded yesterday... the only 'issue' was that, after going through the process and getting to the point, finally, of hitting 'install', it was only then that I was told I couldn't install while my 'previous' version was still there. I had to cancel the installation, uninstall my 2017 version then go through the install process again. I don't automatically uninstall existing versions of anything in case I lose registration details which might be required by the new version to authenticate an upgrade. In most cases, the current installation is either overwritten or the new installation deletes the previous one for you... you'd think that Reckon could build this into their upgrades. In the end, the installation went without a hitch and is up and running with my old data files.
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VikingOz

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Yes... Scary.. Uninstalling seems silly. Many other software upgrades let's you know that a previous version exists and offers to uninstall for you as part of the process. To Reckon... Doohhh!
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Tim Bishenden

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David when you finish the download were you double clicking the autorun file? I notice its dated 2014 which seems odd.
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Pravin Nahar

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I have been using this program for the past 10 years as I have no other choice for home accounts plus managing a small investment portfolio for the family. Unlike any other program upgrade / update Reckon requires you to uninstall the previous version before installing the new one. The registration process is also funny. After being congratulated on successfully installing the program and letting you open a file, it requires you to re-register when you try to open the same file next time..
Reckon refuses to "Up" their game in spite of multiple protests from the users over the past few years.

I have now successfully installed the 2018 version. No major issues so far except that repeatitive script error messages during installation and activation. So far so good. But I will keep my fingers crossed.
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Tim Bishenden

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Ok I finally resolved my issue with the install. In the end I had to install Windows 10, upgrade from Windows 7. Anyone else having similar issue this may be the easiest fix.
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Owen J Slattery

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Problem trying to uninstall Reckon 2017 as part of installing Reckon 2018 - I continually get this error message "Internal Error 2753. qcustomaction.dll" Tried turning off firewall and anti-virus software, to no effect. I have found the named .dll file on the 'C'drive - curiously it is shown as 'QCustomAction.dll'.
I have tried renaming it with all lower case - but the problem persists. Any suggestions?
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Owen J Slattery

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I have been able to resolve my problem. REVO Uninstaller has done the job. Interestingly when I first hit the uninstall key for Reckon 2017 it came up with the same error message but I just followed through with Revo to find and the uninstall all remaining files - and it cleaned it out completely. Happy
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Scott Johnston

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I'm having massive problems activating the software!
I've followed all the documents and done a clean reinstall of Reckon Accounts 2018 with a "Selective startup" as per http://kb.reckon.com.au//issue_view.asp?ID=4333
I have even done a fresh install of Windows 10 so nothing else can be interfering with the activation. I just keep getting the dialog "Reckon Accounts was unable to finish the activation process using the internet".
Customer Support told me to ring Technical Support on a number that is not available to my mobile and I no longer have a landline to call on thanks to the NBN.
Very frustrated!!!
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John Campbell

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I have just installed 2018 after deleting 2016.

Surprised on installing, as it referred to accounts 2018, rather than RPP 2018.

Like others reported, I had to register twice.

Now have it working.

Annoying that share price auto download now give XJO and XAO close value for high and low, which is over-writing the correct values I load from a .csv file.

Still no browse option for import share prices.

Where is the list of updates for 2018 ??

(Edited)
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pat

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I have uninstalled Personal Plus 2017, installed 2018, via CD, but I cannot backup.   Helpline suggested validate and super validate, which I have done, but I am still unable to backup.   It starts the process, then says it is unable to backup.  Help please.
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John G, Information Support Analyst

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Welcome to the Reckon Community Pat.

Where are you saving the back up to?

Does the same problem occur when you save the backup to your Desktop? 
You can then copy the backup file to an external drive through File Explorer.


regards,
John
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pat

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Hi, John G,Many thanks for your reply.   I was going to try your suggestion, but cannot open any previous backup files I have, either on my laptop (Dell XPS13, running Windows 10) or from a separate external drive.   I get a pop up window saying: How do you want to open this file?  Look for App in store."   And of course there are no Reckon apps in the Windows store. I am going mad here, as I cannot finish my tax return!!  Previously I was able to open a file in the newly installed Reckon, but could not back it up.  Any more suggestions?  Regards, Pat
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John G, Information Support Analyst

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Thanks Pat,

Make sure your backup file is on the PC hard drive, launch Reckon Accounts Personal then restore the backup through File > Restore Backup File.

Hope this helps.


regards,
John.
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Jacqueline Quenault

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Mine wont let me use the local back up - i have to use the backup i create every single time I use Reckon on an external disk  - very frustrating having to restore the company from back up every single time. Why is this happening?
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John G, Information Support Analyst

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Welcome to the Reckon Community, Jacqueline,


Just a few questions to understand your situation a little better:
  • in what location is your local backup stored?  If you move the backup to another location is there any problem restoring?
  • What is the file extension of your backup - .rkn or .qdf?
  • How long is the file name? Does it have a string of numbers attached to it?
  • Where is your working file kept and how often does it fail to open and force you to restore a backup?
  • What error messages do you encounter? 

Hope to have this resolved soon.


regards,
John.
Same problem with Personal Plus 2016 after 2 years trouble free. For some reason my data file is now only on my external HDD backup. When I try to restore to PC hard drive C or D I  get error message "disc not ready" so going in circles....help!