reckon 2019 backup issue

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  • Updated 10 months ago
I have upgraded from Reckon Personal Plus 2018 to 2019 on two desktops. My main desktop is working fine, however when I restore my file to the second desktop, I can successfully open the file and work on it but when I try to back it up I get an unexpected error, code 7273. I have tried to reinstall the software but it does not make any difference. I have also renamed the file but still get the error message. Can someone please help. Thanks, Bev
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Beverly

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Posted 10 months ago

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Rav, Community Manager

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Hi Beverly,

Which backup option do you have selected when you encounter this?

Also, how long is your file name? If its longer than 8 characters, please shorten it before retrying.


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Beverly

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Hi Rav

Yes this is the way I would backup. The file name is very long, I have never had a problem in the past. My main computer is fine it is just my other pc with the issue. I have renamed the file but I did that after I restored the long file name to my other computer. I had to right click on it in explore and rename. If I clicked on File Operations Rename it says it cannot open or find the file.

So as far as I can see the renamed file works ok but will not back up. I just got the following:
Unexpected Error: error code 7199.

Until I can save properly I cannot work between two pc's.

Hope you can help pleaseeeeee.
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st

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Why doesn't Reckon FIX the 'the filename is too long' problem?.   Also, if you have attachments, it's likely that their filenames will be too long as well, causing further problems.