Reckon Account Enterprise has to "Run as administrator"

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  • Problem
  • Updated 3 years ago
We are upgrading Reckon Account Enterprise to 2017 on a Windows Server 2008 R2 machine. The Reckon Account is access throught remote desktop session.

We installed Reckon Account 2017 as administrator and the server has the IE ESC disabled for both adminstrators and users.

When we run Reckon Account with "Run as Administrator" then everythink work.

But if we run it otherwise, even as a user in the administrator group, a dialog comes up with "please wait the Windows configurate Reckon Accounts Enterprise" and stays for 2-3 minumes with progress bar running. The software starts afterward, but once we try to open a file, the dialog appears again with the same process (see pic.).

Closing down Reckon Account has the same dialog box shown again.

We checked the event log and found a Warning coming from MsiInstaller said:

Detection of product '{22ECBE7B-256B-4BB0-9B8E-9F4064737DEB}', feature 'QBCommon' failed during request for component '{B38D6088-4462-48CB-9D1F-C7B4DBBD760D}'

Then a lots of warning like this:

Product: Reckon Accounts Enterprise. The application tried to modify a protected Windows registry key \CLSID\{0002E005-0000-0000-C000-000000000046}\InprocServer32.

I did some search but could not find a solution, would someone here be able to help
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Yu Zhu

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Posted 3 years ago

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