Reckon Account Hosted user STP Uploads in Reckon Govconnect status still pending for the last 5 wee

Alison_10136629
Alison_10136629 Member Posts: 3
edited April 2020 in Accounts Hosted

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited July 2019
    Hi Alison,
    Click on the 'Detail' link for the respective pay events to view the latest response message from the ATO.
    The status on the list screen will then update to reflect that response ie. Success/Error etc.

    More info on how the status messages in GovConnect work here -
    STP submission status messages in GovConnect


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Alison_10136629
    Alison_10136629 Member Posts: 3
    edited April 2020
    THANKS YOU
    Have clicked on detail and now coming up sucess except one pay run Now showing error status how do i IDENTIFY THE ERROR ??
  • Alison_10136629
    Alison_10136629 Member Posts: 3
    edited July 2019
    ATO Messages

    The following error messages have been returned from the ATO and need to be reviewed. You may need to make changed in your accounting product before submitting again.

    Error message

    • An unexpected error has occurred, try again. If problem persists, contact the ATO. Error code {Code}



  • Tina Melrose-Doyle
    Tina Melrose-Doyle Member Posts: 4
    edited April 2020
    This is happening to me too. I have uploaded my first STP from Reckon Hosted (6 April 2020), I have received a notification from ATO 2 days ago saying "Welcome to STP - the ATO has received your first STP report' BUT my first submission came back as error, so I submitted it a day later. I still have 'Pending' showing, even when I click into 'Details'.... it doesn't change to Success...(9 April 2020)  :(   Any ideas??