Reckon Accounts Accounting: Small Business 2014 unable to upload a backup/company file

Natali
Natali Member Posts: 2
edited February 2017 in Reckon Accounts (Desktop)
Hi I have just purchased Reckon Accounts Accounting: Small Business 2014 and am unable to upload a backup/company file from our previous edition Premier 2014. Its saying it cannot open as it is in a different edition. Is there any way to bypass without recreating all invoices again? How do I convert? Thanks in Advance

Comments

  • Sally McIntosh, Accredited Consultant
    Sally McIntosh, Accredited Consultant Accredited Partner Posts: 468 Accredited Partner Accredited Partner
    edited February 2017

    Hi Natali,

    As you have purchased a "lesser" version you won't be able to open your file.

    In most cases you can't get a file from a higher version to a lower version.

    So you will either need to contact Reckon to get them to help you to purchase the correct version (they will do a pro rata on what you have already paid), or re-enter your data.

    Feel free to email me directly if you need any further assistance.

    Kind regards,

    Sally McIntosh (sally@samsolutions.com.au)

  • Inigo
    Inigo Member Posts: 193
    edited April 2015
    Hi Natali,

    You can buy a Reckon Accounts Plus, which would be able to open a Premier file.

    -IM